Rumsey Construction & Restoration of Charlotte
Latrobe, Charlotte, NC

Rumsey Construction & Restoration of Charlotte Reviews

4.7 stars based on 54 reviews

Featured Comments:

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  Mandrile Young

  5.0

  Professional, responsive and understanding is what comes to mind. They performed the work, followed up appropriately and called the crew back to redo anything not up to standard. When my insurance company refused to pay and made me jump through hoops, they helped me with resubmitting documentation, answered after hours text messages from me and coordinated with my adjuster. The service level was unbelievable. I can’t say enough about Rumsey and it’s staff. A big thank you to Mike, Damien and crew as well as the office staff for being patient and professional even when I had to say, “no , I don’t have the checks yet “, multiple times for weeks. Thank you!

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  Mary Daly

  1.0

  This company did the water mitigation on my kitchen. They were supposed to do the rebuild but I just got a call from Damien the manager and he said the job was not profitable enough for them. He called me at 5 on a friday and the cabinets will be delivered Monday. So they are really leaving me in the lurch. He had months to tell me this would not be a profitable job but waits three days before I get the cabinets! I have been without a kitchen for 7 months now. I have MS and stress is not good for MS patients. What I did to deserve to be treated this way I have no clue. Do not use this company because they may do the same to you!

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  Response from the owner

  Thank you for your feedback. It's unfortunate that we were not a good fit. We wish you the best with your project and in health. Unfortunately, we cannot handle projects where customers have purchased their own materials, as we cannot warranty our work. We have sent you several other contractor options that may be more suited for your size project and needs. We are here to be a resource if you have any questions about the process. Please feel free to call the office if you have any additional questions or comments.

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  Ann Jorgensen

  5.0

  This past summer I had a water leak that traveled to the kitchen, Den, powder room and computer room. I immediately looked for a renovation company that would work with the insurance company. I contacted Rumsey Renovation and Jeron Tanner came out the next day to survey the situation. Upon inspection, he contacted the insurance adjuster and together they estimated the damage. Jeron did a wonderful job in dealing with the insurance co. Once approved the demolition started and Mike Fullbright was the Project manager. He did a super job in getting the contractors to come on time and complete the necessary work. He was honest and always returned my calls and emails. He made sure that I was satisfied with the completed work. It was a real pleasure working with him. In total, I am very pleased with the completed renovation

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