Nastar Roofing Cape Coral FL
Prado, Cape Coral, FL

Nastar Roofing Cape Coral FL Reviews

3.3 stars based on 143 reviews

Featured Comments:

• K

  Kenneth Kaye

  1.0

  We had our roof repaired by the company in late December of 2020. We noticed a leak in the roof in the same EXACT area this year in mid February. The company was not willing to repair the damage under warranty (1 year). Legally, they do not have to, but I am not impressed by the quality of work that they do.

  ---

  Response from the owner

  Mr. Kaye, I apologize that you feel we should honor a warranty that is expired. Originally we came to your home because you had a new roof installed by a company that you didn't want to work with when addressing the leak because you weren't satisfied with what they did to fix it per our conversation. From Nastar Roofing's stand point it is the quality of work from the company that installed your roof not too long before we did the repair. My advise to you would be to get ahold of the original company that installed your roof to determine if you now have an additional leak coming from the same area but could very well be a different location. I hope this all works out for you.

• J

  John Getty

  1.0

  They did a complete re roof of our property supposedly with a ten year warranty. The roof leaked after 4 years and brought down a ceiling in part of the building. We asked them to repair the problem under their warranty and they said the storm had damaged the shingles bringing them off. Nastar wanted over 3000 dollars to repair it and said the roof wasnt covered for storm damage. In other eords their guarantee was worth nothing. So we got another company to look at it and they did the repair for under 700 dollars. They said the original job was not done correctly which had allowed the shingles to come off.

  ---

  Response from the owner

  Hi Mr. Getty, my name is Tonya and I oversee the service/warranty department here at Nastar Roofing. I see that we installed this roof in 2012 for you at Vienta Demar. I do apologize if there was any miscommunication that made it unclear as to why this was not covered under warranty, but I would be happy to speak to you in regard to this at your convenience. Also, I have the proposal in front of me and the cost does not exceed $3000 for the repair, if you would like I can forward it to you. You can reach me at 239-540-2443 between the hours of 9a-4p, outside of those hours you can leave a message and I will respond promptly. Thank you and look forward to speaking with you.

• J

  John Costello

  1.0

  I've been in the contracting business my entire life and have never seen such a poor performing organization. Poor communication, workmanship and zero follow through. After uncovering several issues with my brand new roof I left several messages for Senior Management (Scott - the GM) and not one returned call. When on site they had one or two experienced guys and 7 other kids, none of which were wearing any safety harnesses or even construction shoes. No one spoke a lick of english and they made a mess. This company is a scam - DO NOT USE UNDER ANY CIRCUMSTANCES.

  ---

  Response from the owner

  I do apologize for any miscommunication or lack of communication on behalf of Nastar Roofing. My name is Tonya and I would like to speak to you at your earliest convenience. You can reach me 9a-4p at 239-567-7223 or 239-540-2443. 12/13/21 - UPDATE: Hi Mr. Costello. I hope everything is moving forward or is in the process of moving forward with this situation regarding your roof now that we have provided you with the information that we have pertaining to this matter. We were contracted through a third party, and I do apologize that we were poorly represented by the way they practice business. If there is any further assistance that we can offer you in this matter, we will do our best to help. Please contact our office at 239-540-2443 between 9a-4p, outside of those hours you are welcome to leave a message and we will return your call. Thank You!

More reviews (2)