Harley's Construction and Restoration
Columbia, Battle Creek, MI

Harley's Construction and Restoration Reviews

3.2 stars based on 14 reviews

Featured Comments:

• L

  Lori Wesner

  1.0

  Their customer service is non existent and they do not stand behind their work or honor their warranty. We received a quote to have our roof and siding replaced after a hail storm in 2019. After receiving a partial payment from our insurance company and a promise to start the work in 2 weeks, we didn't hear from them for a month. After numerous phone calls, more promise and several visits to their office, they finally came out in 2020 and did the work several months after they were initially supposed to. Now here we are less than a year later and our roof is leaking because of the shoddy work they did. The office in Battle Creek has closed it's doors and calls to the local number and the corporate office, as well as emails and Facebook messenger messages, have gone without response. In addition, we have since realized they did not complete some of the work we were charged for. At this point it looks like I will be contacting an attorney, the Michigan Attorney General's office, LARA and the Better Business Bureau.

• D

  David (ChemicalDave)

  1.0

  We were one of hundreds of homeowners who experienced hail damage in April of 2020 in the SW Michigan area. Within days, one of their representatives (Justin #1) was knocking on our door asking to estimate our roof damage. He was a salesman thru and thru, with fast talking and lots of promises. That didn't impress us but we saw good reviews on Google so we thought it would work out. Our insurance company came through with the check and Harley was paid. Harley's reps told us they could get our siding replaced as well, so they took two pieces off our home to try to find a match. Both spots spent the winter with only vapor barrier protection that I installed. Since then it has been virtual crickets. Another Justin gave us his contact info stating Justin #1 didn't work there any longer. A couple of updates, then crickets again. Our largest complaint is the almost complete lack of communication from them. We understand the effects that COVID has had on all businesses. We understand that the government has made it more profitable to stay on unemployment, so finding reliable help is difficult. What we will not abide by is the near complete lack of communication. The last message they left was 10 minutes before they closed at 2pm on a Friday. From our experience, Harley Construction cashed our check, damaged our home, ignored our pleas for communication and didn't deliver one iota of service. They are not to be trusted. The next communication they hear about our home will be from the State Attorney General's office and/or Department of Licensing and Regulatory affairs.

• R

  Randy Granger

  4.0

  Harley's was contracted to replace a roof following a large hail storm. Product and workmanship were good but it took more than 6 months to begin the job. I understand that all contractors were busy during this time but it seemed as though out start date kept getting pushed back.

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