Cenvar Roofing
Crowell, Lynchburg, VA

Cenvar Roofing Reviews

4.9 stars based on 504 reviews

Featured Comments:

• L

  Libi Orman

  5.0

  We received several quotes to get a new metal roof. Cenvar wasn’t the cheapest but did come with the best warranty. We had some communication snags in the beginning but once I brought those up, they were addressed immediately. Our roof was installed in about 2.5 days and it looks amazing. Our yard was left spotless as well. Rafael and his crew were very friendly and were willing to answer any questions we had even after the crew had left.

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  Response from the owner

  Thank you, Libi, for taking the time to leave this review! We need to know the room for improvement to continue to provide excellent service! It's great to hear that you're enjoying your new metal roof, and we hope that will be the case for years and years and years to come!

• P

  Peter Wu

  5.0

  Three Cenvar Roofing reps visited our home to observe the work being done. They asked us several times about any concerns we might have, and answered all our questions. The project manager, Michael, was very responsive. When the new roof was completed, he walked around our house with me to inspect the work. I pointed out one concern. Michael took a closer look and had the crew do some further work to make the roof venting perform better. This is our second roof installed by Cenvar, and they did another good job. The work was done quickly, the crew was friendly, and cleanup was very good. Also, their price for the roof was very reasonable. Do yourself a favor and give them a chance to bid on your roof job.

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  Response from the owner

  Thank you, Peter, for the glowing review and for using us twice now! We love to hear the personal mention for Michale and the crew and how they stood out in their work! Great job, team!!

• D

  Damien M

  5.0

  This company cares more about customer service than what I would have imagined. Both installations went very smoothly. Rafa, the project manager kept me up to date daily with photos of progress while I was at work and the installation was excellent. The gutter crew were fast, tidy and high quality. I ran into an issue at the end of installation and as soon as the company were aware that I had concerns, I received a call from a manager who personally attended to it and saw that it was done and who followed up repeatedly after it was completed. Cenvar cares about customer satisfaction and Cenvar cares about doing the job well. They lived up to their branding of being Ethical, Expert and Engaged. I cannot recommend this company highly enough.

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  Response from the owner

  Thank you, Damien, for the updated review! We truly do care about doing the right thing and taking care of our customers! Thank you for bringing these things to my attention. After some investigation, I agree that our salesperson should have done a better job communicating the scopes of work we can and cannot complete with more timeliness and clarity. He also should have set your expectations more clearly with regard to the approximate soft schedule for when construction would begin after the sale, and also the amount of communication to expect from point of sale until the job gets hard scheduled to start. Andrew has recently been promoted from Project Management to Sales, and this situation has been a learning experience for him. Thank you for your feedback, I feel sure Andrew will be more clear with his communication in the future. Thank you for your business, and please let us know if you have any other concerns. I will follow this through to completion.

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