Sentry Exteriors
Timberlake, Lynchburg, VA

Sentry Exteriors Reviews

4.1 stars based on 45 reviews

Featured Comments:

• J

  James Smith

  5.0

  I really enjoyed working with Ted and Katie. The team was really great and the workers were wonderful. The roofing crew tarped everything and was so careful to protect my home. The gutters were done really well and they had everything scheduled back to back so that the weather wouldn't mess anything up. I will definitely work with them again!

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  Response from the owner

  Thank you so much Mr. Smith! It was a pleasure working on your beautiful home and we look forward to helping you on your next project!

• A

  Alex Wendling

  1.0

  Workers dumped a bucket of tar on my neighbor's curb and left it to run through the gutter, and did something to leave a gouge in my driveway. When asked to come clean the tar, they came with a pressure washer and just sort of drew on the curb. Nails used in the porch are all sticking through the ceiling. Workers left bottles, packing material, and roofing material all around the yard. When contacting Lori and Ted about our dissatisfaction, I gave up after a week of no reply. Edit: Additional issues I've discovered include broken trim and some areas where a metal drip edge was not installed. And while the street was finally cleaned after this review was posted, I am not satisfied due to the damage and lack of drip edge installation.

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  Response from the owner

  Mr. Wendling, I cannot express how sorry we are that you are dissappointed with our work. I do understand that your roof looks amazing, but the installers is where your concern lies. You did contact me the day they finished to let me know there was debris and a spill on your neighbors driveway. We did send the crew back to your home the very next morning and I assume you removed what trash was there and the crew tried to clean the pavement. They were unsuccessful and did return a few days later with a better system and cleaned it completely. In regards to the nails on your porch, when you use architectural shingles on a home you must use 1 1/4" roofing nails to ensure we comply to industry standard and so you have a longer warranty on your new roof. We always like to meet our customers during the initial appointments to review any questions they may have. I know in this case it did not work for you to meet Ted at your home for this estimate. Again, we do apologize for your experience with us and I hope we have fixed all issues you may have.

• D

  Dennis Williams

  1.0

  While the ultimate resulting deck was what I wanted, I would not recommend getting work done with this company! A 1-day front porch (8' × 4') took them 4 days to complete. They also took 3 days to respond to my calls and emails when the first crew messed up the job and had to send a second crew to fix it. I have learned my lesson and from now on I will do more research before hiring anyone to do work on my house.

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  Response from the owner

  Mr. Williams, I do apologize you are unsatisfied with Sentry Exteriors. I know when the first crew started on Tuesday afternoon and did not finish by Wednesday, Ted was out there with another crew that evening to get him started on Thursday morning and finish by early Friday morning. Again, I do apologize that you were not completely satisfied with your experience.

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