Capital Remodeling, Inc.
Main, Richmond, VA

Capital Remodeling, Inc. Reviews

3.4 stars based on 17 reviews

Featured Comments:

• S

  Sarah Renaud

  1.0

  Bait and switch. Advertising specials they don’t actually want to do/offer/discuss and offer only solutions that are three times as expensive. They offer “today only pricing” and are rude if you refuse to commit right away. Finally, they delete your reviews from Facebook. Take a look. Only positives are left. Never a good sign.

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  David Gormley

  1.0

  I had 13 Windows installed about 10 years ago. The salesman was great for the most part but I feel like I got duped. This was my first time getting windows for my new home so poor me did not do my research. First, I ended up paying double what the windows were worth, which I am just now finding out since I had to get 10 more new windows for another part of my house and for these I am paying less than 1/2 what Capital charged me. Secondly, about 2 years ago I noticed one of the windows seals had been compromised so I call the company for a replacement and was told I would have to pay 130.00 to have the window replaced. I told the rep that the sales man never notified me of the charge and she stated it is in your contract. The sales man never mentioned this so just to see what would happen I asked to have someone come out to give me an estimate for the windows i am replacing now and when the sales man came I told him about the window and he stated himself it would not be a problem. He called the main office and to his surprise was told of the additional charge. Seems like the sales rep should notify the customers of this little fact instead of misleading them especially when they have no problem taking the time to tell us all the good things about the windows and how the warranty is so good. I am going to call to have the window replaced since it would cost more to have a new one put in but the new company I am going with saved me over 1/2 for the windows and if there is damage to the windows no additional charge. And lastly, when I called to get the window replaced I was told I need to take a picture for the window and provide the serial number and measurement and that the labor fee is now 100.00. I wished I could get paid 100.00 to pop a new window inside of a minute.Update on review. I have to submit proof of the affected windows with pictures. Now it will be 199. to replace windows for service call and if I do not provide photos they will have someone to come out and inspect windows and if they come back it will be an additional 150. to complete the instillation. I also advised the phone rep that the second sales person was not aware of the policy as far as the fee to replace the windows but she stated it was part of the contract. I advised this seems to be false advertising but she is just a phone rep and should not have to deal with this policy. I also noticed the owner replied to only one positive feedback to the reviews seems odd to not reply to the negative. it seems that a company would want to address these issues. Will never use this company again, just had 10 more windows replaced with full transparency.

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  Kathy Espana

  5.0

  Dear Capital Remodeling, I would like to start off by saying what great customer service you all have! Starting from the guy that came to our home to the guys that came and installed our windows! We are completely satisfied with our windows! We have been saving so much energy I don't hear my A.C going on as often as it used to. I'm a first time home buyer and I gotta say that this is one of the best investments I have made in my home. Not to mention we have LIFE TIME Warranty that's just a plus, If I should have to sell my home later on, your windows will make selling it a lot easier. Thank you so very much Capital Remodeling for a job well done!

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