Upstate Contractors
Syracuse, Syracuse, NY

Upstate Contractors Reviews

1 stars based on 4 reviews

Featured Comments:

• M

  Martin Briggs

  1.0

  I contracted Austin Drake of Upstate Contractors to put a new roof on my home in Fall 2014 and, among other problems, the company left my home with carbon monoxide venting INSIDE the house, which took an additional $1700 to fix (out of my pocket). Drake had taken down a small, crumbling chimney on the back of the house at my direction (he said he took old chimneys down this way “all the time”), but never checked to see what/if it was venting—which it was—for my gas hot water heater. He just roofed over the hole from the removed chimney and left the water heater spewing carbon monoxide fumes into my home with no exterior vent. Thank God a home energy audit brought this dangerous situation to my attention months later. Also, Austin Drake had convinced me to invest in a GAF® roofing system with a 50 year warranty and then (despite promising to do so on 3 separate occasions) never filed the necessary paperwork to make that warranty valid. Spending even more of my own time and working directly with GAF, I finally got it—no thanks to Drake. Other problems with the roofing work: • Plugged my air conditioner with roofing debris because they didn’t bother covering it. • Left attic full of roofing debris • Left a ~3’ wide gap under dormer windows , leaving my home’s interior exposed to the elements, animals, etc. • Gutters slapped back up at end of job and have leaked ever since. After 19 phone calls (literally; I have notes and dates/times from every call I ever made to these people), they finally sent someone to address the previous 2 issues—the hole under dormers was filled, but gutters never improved. Despite contracting Upstate Contractors to do the work, Austin Drake requested my payment be made out to Upstate New York Tree Service—his father’s (Lonnie Drake) company. Check out judgements against that company at the Oswego County Court; you’ll find more than a few, as well as a new company D.B.A. filed in June 2015 as “Drake Tree Service.” Always good to have a blemish-free back-up, just in case. I was advised to take Upstate Contractors to small claims court (for the cost of the new direct-vent water heater needed to solve the carbon monoxide problem), but after spending many hours researching how/where, reviewing judgements against this father/son duo, and seeing how much money was already owed to others who hadn’t received a dollar, I decided to cut my losses and reduce my stress. So, buyer beware. Upstate Contractors cut every corner they can and once they’re off your property, good luck trying to get them on the phone or to fix the mess they’ve left behind. Drake may rebut the content of this report or say he’d have come back to take care of the carbon monoxide problem if I’d contacted them. But once the problem came to my attention months after they did the job, it was worth it to me to pay the extra $1700, not have to make 19 more unanswered phone calls and to just be done with them.

• R

  Ryan Clayton (Ry)

  1.0

  My grandmother had contacted the owner, Austin, for work on her roof. She had signed a contract for work and gave a large deposit. They no-called/no-showed on the week the work was scheduled to be done, then wouldn't return her phone calls. She had 3 addresses listed for the business. One of them is a residence, one is a florist, and one belongs to another business completely (the one google has listed). She also had 3 phone numbers listed, none of them belonged to this business. I intervened on her behalf, the phone number I was able to get through on reached a relative. After some debate, the relative told me he would contact Austin to sort the problem out. Austin then later agreed to return the money and cancel the job weeks after it was supposed to have been done. I left this review on the FB page which had similar stories but was also full of 5 star reviews from employees, relatives, and friends. Austin promptly responded and insulted me, then deleted the business's FB page. Due to the experience, I don't recommend this business.

• m

  matt schleier

  1.0

  Spoke with Austin and made an appointment for him to appraise a roof replacement. I left work early on the appraisal date and he never showed up or called. Obviously not dealing with professionals here, don’t waste your time.

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