Universal Windows Direct of Manchester
Park, Manchester, NH

Universal Windows Direct of Manchester Reviews

4.6 stars based on 52 reviews

Featured Comments:

• S

  Sam Marcelonis

  5.0

  From the man who came out for an estimate to the contractors and owner himself, everyone was so kind and so informative. We were met with nothing but respect. We had a huge project with multiple windows, sliding glass doors and our roof. Never had an issue or problem. My house looks and feels a thousand times better now!!! I fully recommend these guys! Their work has come out AMAZING every time. I'm so proud of my house now. All of my windows and roof came out fantastic. Amazing work!! The owner is honest & easy to talk to, great guy.

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  Response from the owner

  Thank you Sam! We are so glad you trusted us with your roof, window, and door project. We loved working with you during the entire process, and hope you enjoy your "new" home for years to come.

• B

  B. M.

  1.0

  I met with a salesman for a quote last July and found his tactics to be unethical. I received the quote and told him from the get go I would have to talk everything over with my wife before we agreed to anything. No measurements were taken, just a whole lot of "Our windows are superior to any other windows" type of talk. We are talking about THOUSANDS of dollars being spent here and the salesman was trying to coax me and belittle me into signing an agreement that day. In one last ditch effort he revised the quote to 20% less. It doesn't work that way. He realized that he wasn't going to get a signature and packed up his stuff quietly and walked out the door never to be heard from again. We called another local company minutes after our meeting with Universal Windows Direct, they came and measured the same day and were honest about what we needed and what our options were. They installed our windows a month later. Salesmen don't have to be authoritative and belittling to make a sale. Not everyone just tosses around thousands without consulting their spouses. I would never recommend this business, reminds me of a dodgy used car dealership.

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  Response from the owner

  Hello B.M. We are very sorry you had such a bad experience; we strive to be the most customer friendly company in the business. Clearly you were unhappy with the salesman which we will address internally immediately. This is regrettable because I know you would have had a much better opinion of our company and our products if we had a chance to work with you. Sean Dodge, Owner

• K

  Karyn Ruesing

  5.0

  Universal Windows Direct right from the start was kind, courteous and PATIENT!! I had so many questions for Phil. He was so patient in answering all my questions about the sale, installation and warranty. Heather was prompt in answering all my financing concerns. The installers were fast, polite and cleaned up professionally. I did have a problem with the screens. Bob is a SAINT and quickly responded and re-ordered exactly what I needed. Then PERSONALLY came to re-install the new screens. You cannot ask for better service! The window are beautiful, SO easy to clean as a single mother and I am REALLY looking forward to the winter efficiency !! Thank you ALL!

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  Response from the owner

  Hi Karyn, Thank you so much for this great review! We really appreciate your business and kind words.

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