Total Roof Services
Grande, Orlando, FL

Total Roof Services Reviews

4.7 stars based on 23 reviews

Featured Comments:

• K

  Kristine De la Cruz

  5.0

  Just completed our roof with this company. Such an amazing job. Done in 1 day! They cleaned up, were very professional and so easy to work with. Great value for the money!

• M

  Michael Mackhanlall

  1.0

  First off as a small business owner I hate leaving bad reviews, and very rarely do I leave them, but in this case I am leaving a review based on dealings with this company so other people dont have to go through the nightmare I did with this so called company. I needed a new roof for my house, i secured three quotes, I live in college park orlando. This company did not come in as the cheapest, but i chose them because they heavily advertise in the college park area so I thought they would be trustworthy. I received there quote for a little over 11k and pulled the trigger. From the moment I signed the contract there were signs this company is not organized. They lost paperwork and i had to sign the same paperwork over and over. The weird thing is a sales rep or manager or whoever he was insisted coming over to my house to sign the same exact paperwork that i signed and emailed over three times. We even had to use my own home office printer and scanner! So the project finally started and it was going good, they had a whole crew start at 7am and they didnt leave until 7pm for two days. It seems the major problems began because they didnt think the job would take more then 2 days. They said the job should take no more then 2-3 days. After day 2 they did not finish, and then on day 3 no one showed up. I had to call and ask where everyone was, then the crew showed up at 6pm and only worked for an hour because the sun went down...this went on for the next two days. It was like pulling teeth to try and get updates and an ETA on completion. They lied and lied to assure me it would get done that day it never did. On day 4 I called again and asked when it would be done and the guy i spoke too thought the job was already done. Because they dragged this project out, they only rented the dumpster for two days and then took the dumpster away. They then started throwing garbage on the floor turning my house into a disaster.. They ruined my exterior paint with tar which I had to pay a handyman after they were done to repaint the affected areas. I had to beg and plead with this company for updates and to finish my project. They basically triple booked there guys and when it was apparent they couldn't finish in two days they pulled there guys off the job to go work on other projects. Even worse, half way through the job I got a call from them and they said they needed to replace some foam and it will cost more money. I asked them how much more, and they said they cant tell but just a little bit more, I said ok do it. There contract also states that if they are to modify the contract and increase the price, the increased price must be stated and both parties must sign an addendum to the contract. Because I wanted the job done since they were dragging it out, i said since its a little bit go ahead and do it. Now when they did finish....10 DAYS LATER, with my house being a disaster the whole time, they hit me with an increased charge of $7k!!! when the total price was only 11k....7k is more then a 50% increase, I told them I was not paying that since we never agreed on a price, and the manager called me crying that this is cutting into there profitability...i told him about all of the damage they did to my house and we agreed to split the difference, so a 11k contract price turned into a 14k total price. Communication was the worst, if I never called they probably would still be working on my roof 3 months later. They are also liars and no one knows whats going on at this company. I have serious concerns if my roof will even hold up. The best part of dealing with them, is that because they were in such a rush to finish the job, they were working so hard and were not delicate at all that they punched a huge hole in my ceiling and created a mess! so now the outside of my house was a big mess and now the inside of my house was a big mess. Then they started piling trash in my yard because they took the dumpster away. Company is a nightmare to deal with and a bunch of liars and unprofessional. Pics enclosed

• j

  janice S

  5.0

  Our initial communication began with Chad who was very professional and gave us a quote without pressure sales. He explained everything that the company did in replacing our roof. We accepted the job and the team was exceptional . They completed our roof in two days and not a scrap of junk was left in our yard. They were extremely tidy and professional as well. They abided completely by the contract as promised. I highly recommend Total Home Roofing.

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