Tichenor Inc
Michigan, Battle Creek, MI

Tichenor Inc Reviews

3.2 stars based on 32 reviews

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• j

  john pidcock

  1.0

  Unfortunately our experience with this company was less than pleasant. We absolutely would not recommend! They replaced our siding and gutters. They ordered the wrong siding and began installing when we noticed. They corrected that issue. Then siding began falling off of the house before the job was even completed! Apparently they didn't attach it to the studs or secure the pieces to each other! We did not know the crew was finished with the job as we didn't have a final walk around and they did not clean up! There were pop bottles in the front and back of the yard. We expected to find a few nails in our flowerbeds but there were nails all over the driveway, pieces of sidiing in the yard and in the gutters (from siding the dormers) which caused them to not drain properly. My husband had to climb up and remove the pieces during a storm after we noticed water running over them and not down the downspouts. The crew regularly used profanity and the project manager referred to our siding as "trailer park siding" when talking with us. We chose Dutch lap because we like the look. It is more common on big houses in the south, not as comomon in our area. The company did send someone to clean up and fix problem areas on numerous occassions as more and more issues came up. Upon one visit, they dented the new gutters with their ladder. They did not mention this, we noticed while gardening. Lack of attention to detail. They closed in an extension cord under the trim while triming out the garage doors (again that was not mentioned but that we found after trying to wind up our cord that they had used). They cut the trim uneven causing it to warp and not lay flat against the garage door frame. A trim piece along the side of the garage warped so badly you could put your hand underneath it. Again, from not being properly secured. The siding under both front windows began sagging shortly after completion. During installation, our roof that is ten years old began leaking where the siding on the house meets the attached garage. They admitted to removing a large amount of caulk in that area. To initially "fix" this issue they added a giant string of white caulk along the roof! That was an eye sore when you pulled up to the house! They offered us a "great deal" to fix it, which we refused. They sent different employees out to fix problems but after some time, they ceased all communication. Numerous letters, emails and voicemails were left. We finally requested that the owner of the company come out. He finally did and was not apologetic even after admitting it was "sh**" job. I questioned the leaking roof that did not leak before this. According to him, he does millions of dollars a year on roofs and became offended when I told him that I wouldn't pay more money to this company to do another job, after seeing the kind of job they did on the siding that still wasn't complete. I simply had no faith in this company. He begrudgingly agreed to fix the roof at his cost, as he walked away from our conversation and left. I am so disappointed in the Customer service. Both the owner of the company and the last contractor they sent out admitted that the intial crew did an awful job and yet we were made to feel as if we were in the wrong. The last contractor ended up taking all of the siding down on two sides of the house and reinstalling. He saw too many issues in the siding to address individually so he started over. Despite having an average size house and being told it was an easy one job, it took over a year to complete! I am concerned with the longevity of this siding job. Again, I would never recommend this company. Poor Customer service, extremely poor workmanship and poor professionalism from the top down!

• A

  Amy Heath

  1.0

  Had them install a metal roof 6-7 years ago. The panels keep sliding down & the roof on my back porch has leaked ever since they installed it. I have called them many times & it's still not fixed. They won't even come out to deal with it anymore.

• J

  Jason Ughetti

  5.0

  Hired to install new gutters on my house. Very competitive pricing! They came out and installed my whole house in no time and lacks no quality whatsoever! The gutters have worked very well especially with all this rain we are getting lately . Highly recommend Tichenor!

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