The Acri Company
18th, Milan, IL

The Acri Company Reviews

4.1 stars based on 200 reviews

Featured Comments:

• C

  Chad Hummel

  1.0

  Not sure I should review against Acri company but here is the issue. I purchased a home it had new additions, bathroom and kitchen in 2011. Found an Acri 2011 sticker on them. No sign of the brand of window used. But they are the worst pocket replacement widows I've been ever seen. The cold air and the insects that come through the top of the double hung portion is incredible.. that said there is nothing wrong with the way there were installed.. They were installed well. It's just a very low quality window. I would like to know what brand they are to avoid them in the future. Total of 22 windows in the house and these are the only 2 with issues are the ones with Acri installs.

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  Response from the owner

  Give our service department a call at 800-322-0503 between 8am and 5pm Monday through Friday. We can look up the account from the address. It sounds like the windows aren’t shut and locked properly. If the windows aren’t locked the top sash can possibly fall a bit causing air and insects to get inside. Here is a video on how to shut and lock the window. http://acricompany.com/pics/WindowWontLock.mp4

• M

  Maria Fernandez

  5.0

  We had new windows installed and they are fantastic. The installation was completely in 1 1/2 days. They cleaned after themselves. We are very satisfied with the whole process.

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  Response from the owner

  Thanks so much, Maria! Looking forward to helping you again.

• S

  Steve McFate

  5.0

  I called 6 companies for a few roofing related issues and Acri not only was the winner, they were the only contender. After repeated voicemail, being brushed aside, rude receptionists and generally made to feel my business was not important, Tim Acri answered the phone. I described what was wrong and what I needed done and he set a time right then and there and it was only 2 days out. Jonathon arrived and listened intently why I showed him around a bit and he addressed my questions and concerns with sincerity like I really mattered! So refreshing in this day and age of indifference and complacency. It was small potatoes for a Company full of high dollar work but attitude is everything and Acri showed why they have been in business since 1967. When I told a few I hired Acri the immediate response was it was going to be expensive, cost an arm and a leg, quite the contrary and the workmanship and personalized customer service was Top Notch! Not only am I more than satisfied I fell like I made a couple friends along the way!

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