Stockmohr Co Inc
Roll, Clarence Center, NY

Stockmohr Co Inc Reviews

3.9 stars based on 45 reviews

Featured Comments:

• L

  Lynne Baker

  1.0

  Had this company give me a quote for a new roof, liked the salesman and signed the contract on March 29, 2021. Gave them a deposit and was told lead time was 6 to 8 weeks. Was sent a 2-page "instruction" on what they expected from me and what I should do before the roof was installed. The "instruction" also outlined what they would not be liable for. So a number of weeks went by and I would call only to be told that the weather was a factor but I was on the list, or they just didn't return my call. Comes to early June I call and ask when they were scheduling my installation. Again every excuse was given and then I was told "your installation wasn't profitable" because they didn't want to send an entire crew for such a small job, and they didn't have any other jobs in my neighborhood. Really! Your salesman knew where I lived and the size of my house when you took my down payment. The owner said he would refund my deposit (which he did before I even confirmed that I had another company) because it wasn't profitable for them to do. I had waited for months, I could have had the roof done by another company but Stockmohr kept giving me excuses. Would I have been able to break my contract with them if I wanted to? Most definitely not! But they can break a contract. I did contract with another company that was able to install a new roof within a week. So your piss poor excuses about the lack of material was all a lie! I make sure I tell anyone I can what an unprofessional and dishonest company Stockmohr is. Time to stop making excuses!

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  Response from the owner

  Lynne, I'm sorry that we weren't able to get your job done for you in the time we had hoped for. The truth is that I cannot send a full 8-man crew to a small job, so we split up into two smaller crews do accomplish two jobs on those days. This, however, was not the main reason for us running behind schedule. We have had numerous COVID cases at work, including myself, this spring. Each case resulted in mandatory quarantine of the individual and team working with them. Further, some staff have still not returned to work due to very favorable unemployment benefits encouraging our workforce to not return to work. Weather has been erratic this spring as well with a few early nice days followed by a return of winter and then a rainy season. Any WNY business owner will tell you that 2020-2021 has been very difficult to keep timelines accurate as labor and material shortages are very real and stressful on all of us. If you want to call these "excuses", I'm not going to argue with you--but I did want to explain what we were dealing with. I'm glad that you were able to find another contractor quickly and I wish you the best in the future. -Doug Mohr

• C

  Chris Cidell

  1.0

  We had Stockport install windows and doors, the one screen door broke and it's been about 8 months without them repairing or replacing it. 2 days after my review, the call and tell me 2nd week of September, well we are past that without even a call to update menow into the second week of November and still haven't repaired the door or even called with an update...they got their money no longer care about the customer

• M

  Miranda Kofod

  5.0

  Our experience with Stockmohr started on the day of the horrible windstorm in WNY (March 8th). Like so many others in the Buffalo-Niagara region, we lost about 50% of the shingles on our house. We had just gone to the Buffalo Home Show the weekend prior, so we had many brochures from different roofing contractors in the area. We started calling around to different roofers immediately to get a quote for an emergency tarp to hold us over until we could get the roof fixed. A few other companies quoted us between $600 and $1000- yeah, you read that right.. $1000 for a tarp! Based on the recommendation of a coworker, I contacted Stockmohr. Stockmohr quoted us $350 for two HUGE tarps to cover 50% of our total roof and better yet, they were able to come out the very next day and get us tarped. The following week we scheduled several estimates from a few roofing companies we were interested in. Not only did Stockmohr’s quote come in over $1000 below the other three companies, it was the most detailed. We received 3-4 pages of detailed notes about what exactly needed to be done on the roof and what the recommendations were. This was especially helpful as we were working with our insurance company to get the damages covered. At first, the insurance was only willing to cover half a roof or a patch job on the shingles. Our insurance adjuster said he reviewed Stockmohr’s quote and agreed to immediately cover all of Stockmohr’s recommendations (a full roof replacement). The adjuster actually mentioned how it was one of the most detailed estimates he had ever received in his time working in the insurance industry. So of course, we decided to sign a contract with Stockmohr to do the full roof replacement. I was very impressed with the entire contract-signing process. I wasn’t just handed a piece of paper and told “hey sign this,” instead, every item of the estimate was explained line by line to us. We felt very comfortable that Stockmohr would be providing us with an excellent service. Unlike some other shady companies in WNY that require a huge down payment for the work, Stockmohr didn’t ask for anything up front. We simply had to put down a deposit the day the roof work was started and then pay a balance once completed and inspected. It took a while to schedule the roof replacement, but that is because Mother Nature wasn’t very nice to us during the past few months. We just had our roof replaced this past Monday (May 8th) and we’re very pleased with it. The roofers actually completed the entire tear off and replacement in one day. In addition to how great the roof looks now and knowing we have quality shingles and quality workmanship on the roof, I would like to add that the “emergency tarp” really held up for TWO MONTHS. Even with several inches of rain and snow during March, April, and May, we never experienced any major leaking. We periodically went up into the attic just to verify. This was a major concern of ours since the wind ripped the roof off right down to the plywood. We’ve dealt with other roofing companies in the past and Stockmohr was by far the most professional. It was always a pleasure calling the office and speaking with Jessica who kept us informed during the entire process. As first time homeowners, it’s scary to start working with contractors especially when there are so many shady companies out there. I would not hesitate to recommend Stockmohr for any of your roofing needs. Quality product and quality workmanship at a very affordable price. We’ve dealt with a few other contractors in the past and Stockmohr was by far the most pleasant to deal with. Thanks, Stockmohr!

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  Response from the owner

  Miranda, thank you for inviting us to your home. It has been a pleasure to work with you!

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