Smith Coatings, INC.
Houston, Lodi, CA

Smith Coatings, INC. Reviews

3.7 stars based on 6 reviews

Featured Comments:

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  Dave Baumbach

  1.0

  Smith Coatings came knocking on my mother's door, promising they could "seal" my parents' old aluminum roof barn with some holes in it. My mother is not familiar with roofing terms, and understood "seal" to mean make waterproof. Later, we would learn that "seal", to Smith Coatings, basically means to paint a metal roof. Part of doing business is educating your customers on your products and services, not using sales terms to trick customers into making decisions against their interests. When I realized what had happened, I called the work off. The owner apologized that "It didn't work out". I would recommend Smith Coatings alter their sales pitch to make sure customers know that their product is basically paint. Another thing Smith failed to mention about their service, is that after they cleaned the top of the roof, the interior of the barn was filled with dirt, leaves, and water. Smith didn't tell us this would happen, or even look inside the barn before hand to see what was inside. Paperwork, tools, and supplies were covered in wet dirt. It will take me days to clean up. Overall, Smith might have had the best intentions, but the manner in which they do business is in need of a big overhaul. They only took a portion of their fee for the work, but if I were him I would have been ashamed to accept payment for the mess they made here.

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  Response from the owner

  Hi Dave id ,ike to thank you for your review and would like to apologize that you were not happy with the service. Under our current guidelines when power washing is needed on barn or shop roof we advise that we be allowed to tarp the inside or that valuables be removed due to their are holes that need to be patched or a undiagnosed leak is found water may enter the building. As well as we can seal a roof with certain products we do coat roofs with many additional ones as well and coating while similar to painting can be confusing so we do make a point to educate our customers. I do hope you were able to get your mother's barn roof fixed and are happy with the work we would also appreciate a second chance down the road to allow us to show you that the one star review no longer would apply to our business.

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  Bret Wilkerson

  5.0

  I used to work for this company and all I can say is that they are one of the most caring, hard working, dedicated companies I’ve ever worked for. The management is very available and considerate, they always make the employees feel cared about and valued. And they all have a great sense of humor. The coating applications that they use is THE BEST way to preserve your roof or driveway. They can make a shake roof look brand new again. Just an all around great product supplied by a wonderful group of hard working people.

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  Shannon Freiermuth

  5.0

  I called on Tuesday , two days before Thanksgiving. My roof had been leaking for a couple of years and have had many roofers out.Fred came out on Friday. Showed me all that was wrong with my roof. Told me what needed to be done to get through the rainy season. Did what he said , and no more leak. I will get the rest dealt with this summer. I appreciate his honesty to the fullest. Words can not express my appreciation to him.

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  Response from the owner

  Thank you so much Shannon. I’m glad we were able help.

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