Signature Exteriors, Inc.
Dorsett, Maryland Heights, MO

Signature Exteriors, Inc. Reviews

4.8 stars based on 180 reviews

Featured Comments:

• B

  Bryan Priest

  1.0

  Classless effort from the owner of this company bashing me personally. Instead of finding ways to fix the problem, you point fingers. Why don't you just update your website? A month ago I was looking for wood siding - which your website says you do. Today I contacted you asking about fiber cement - which your website says you do. THAT IS WHY I CONTACTED YOU TWO TIMES. Yes, I am a small business owner and I would never bash a potential customer the way this company has. I treat all potential customers with class. And if they have a complaint, I look to see what I could do better. And we go to great lengths to ensure our website is 100% accurate so we do not mislead potential customers. Original post with no edits. Anyone seeing this would agree that his harsh backlash at a potential customer is not warranted: "Website specifically says they offer many options for siding. When I reached out I was told they only do vinyl. If you only do vinyl, then put that in your website. Waste of my time"

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  Response from the owner

  This person was not an actual customer. Some time last month (January 11th), he emailed in and asked if we did a specific type of siding install, we told him that we no longer do that type of install and we don't actually have anyone that we can currently recommend. I know this, because it was me that replied to him, directly. Today, he called, again. The conversation with our office manager must not have gone well, because she clarified again with me that we do not perform that install. She thanked him for pointing out it is still listed on our site, and said that we will get that updated (we will). Now this prospective customer calls a company 2 times, is not satisfied with either response, because it's the same response, and leaves a 1-star review because we "wasted" his time. He probably could have saved himself some time by not contacting us a second time. This person is a small business owner, I looked them up to be sure. I'm not going to put their business on blast because I have never used their services. Maybe Bryan should consider the same thought, a 1 star review because we don't provide a specific service says a lot more about the reviewer than the reviewed.

• T

  Tad Lauer

  5.0

  We used signature to replace windows in our house. The team was very detailed and professional. They went above and beyond including touching up paint around the trim after the work was complete. I would definitely recommend Signature Exteriors.

• D

  Dave Chronister

  5.0

  Very professional team. We had gutters that were literally falling off. Though it seemed every color was in back order, they were able to find a color that we loved that was available. The owner even came out duringg the installation to check on the progress. If i ever need gutters or roofing again these will be my goto company.

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