SERVPRO of West Monroe County
Emerson, Rochester, NY

SERVPRO of West Monroe County Reviews

4.9 stars based on 49 reviews

Featured Comments:

• M

  Mary Lou Giuliano

  5.0

  I recently had an unfortunate incident occur in my home. The storm sewer in my front yard burst, flooding my basement. At the suggestion of my insurance adjuster I contacted SERVPO West Monroe. The point person for the job was Eli. Eli communicated well with me throughout the process. He scheduled all appointments including those with outside companies. He was patient answering my many questions without ever talking down to me. I am satisfied with my Servpro experience. From Sue and Mary in the office to Joe, Sonia, and Karina, Eli, Adam, Ken, Josh, Mike, Anthony, Sam and Jose everyone was professional, proficient and respectful. The Wandtke's are fortunate to have such great employees.

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  Response from the owner

  This is Amazing- Thank you so much for the kind review, Mary Lou! We will share the team.

• j

  jackie peters

  5.0

  SERVPRO was proficient, pleasant and courteous. A water pipe had froze and burst at the apartment complex I reside at. That flooded the hall and residential areas. Hopefully this occurrence does not happen but, if it were, I would recommend this company.

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  Response from the owner

  Jackie, We sure hope it never happens again either, but Thank you SO much for the kind words & allowing us to assist with your water damage! It is appreciated.

• B

  Biagio Giardina

  5.0

  I had the opportunity to have SERVO West of Monroe County assist me after my home was destroyed during a storm. It was one of the most emotional trying time of my life, but Jim and his team arrived on the seen immediately and guided me through each and every step of the way. They were able to assist me with removing and storing my personal belongings and took the utmost care with ensuring that nothing would be damaged. They literally stored it in a safe dry place for over a year while our home was rebuilt. Once we where ready to return. they returned promptly and delivered our possessions in the same conditions they were removed in. They took extra care in assuring that we where treated with courtesy and respect throughout our entire ordeal. I have to say, " we were able to form a special bond that is unlike any other service provided and customer." They treated us like one of their own. Would not hesitate to use their services again.

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  Response from the owner

  Wow!! Thank you so very much for taking the time to share your experience. This is amazing- thank you 🤩!

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