SERVPRO of Kingston/New Paltz
Lumen, Highland, NY

SERVPRO of Kingston/New Paltz Reviews

4.5 stars based on 30 reviews

Featured Comments:

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  Nicole Conte

  1.0

  I have never experienced such an unprofessional owner of a company. I had a flood in my upstairs bathroom that ran into my sons bedroom downstairs. I called them right away because I was told that they were a very reputable company. The owner of the company wanted my landlords information immediately before even coming out for an estimate. Due to personal reasons I have been handling any and all maintenance on his home. They ended up sending out an amazing estimator who was very kind and understanding that my son had been displaced due to this flooding. When I called to get a copy of the estimate for my landlord, the owner was extremely rude and condescending and told me she would not speak to me because I was not the homeowner. I explained that I was handling things and why and she still refused. I then contacted my landlord and explained to him that he would need to call to get a copy of the estimate. He told me that they would fax it to him. It’s been two weeks today since the estimate, and still nothing. So I called the owner once again to inquire about the estimate, again she was extremely rude and condescending. She told me that she spoke to the landlord and he would get the estimate when it was completed with the same nasty tone as she had prior. I told her to forget it. Hopefully other people will have better luck and she will work on her customer service skills.

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  Response from the owner

  We are sorry to hear of your experience and will be in touch to address your concerns.

• m

  mae miller

  5.0

  Adrian and his crew were fantastic. They were prompt, professional, courteous, and very careful with my possessions. Adrian explained everything in detail and answered all my questions. I can’t believe how much they accomplished in one day. I definitely recommend ServPro. I’m very pleased with Adrian and his crew.

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  Response from the owner

  Thank you, Mae! This means so much to us and we’re lucky to have Adrian and crew as long-time SERVPRO family. We truly appreciate your wonderful review!

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  Teresa Greenough

  5.0

  The staff at ServPro are very courteous and knowledgeable. We had 3 of their employees working in our home the last two days and they were wonderful. They went above and beyond to get my home cleaned up from the water damage. Thank you ServPro we give you 5 Stars.

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  Response from the owner

  Fantastic to read about your experience with our teams for your water damage! We are grateful for the kind words and were happy to be able to help! Thank you so much for taking the time, please don't hesitate to reach out should you need anything at all!

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