SERVPRO of Broome County, Tompkins & Tioga Counties and SERVPRO of Elmira / Chemung Cty & Watkins Glen / Schuyler Cty
Conklin, Binghamton, NY

SERVPRO of Broome County, Tompkins & Tioga Counties and SERVPRO of Elmira / Chemung Cty & Watkins Glen / Schuyler Cty Reviews

4.1 stars based on 44 reviews

Featured Comments:

• S

  Sarah Winans

  1.0

  We used Servpro against my better judgement (based on online reviews that scared me) because my father trusted them. At first their telephone communication was good. Then the red flags… they “sent a crew out” to clean up but my father was SITTING IN HIS DRIVEWAY while speaking to the representative on the phone who was claiming that the crew was at the house… no one was at that house except my dad. No one ever came to clean ANY of the contents. My dad thought “oh, Josh is so nice! I’m sure the crew lied to him and went to lunch or something instead.” At an earlier date they threw things out but would not provide an itemized list so now my father can’t submit it to his insurance company for replacement. As of today we thought we were still waiting for the crew to show up and actually do something but they went ahead and charged his insurance company just shy of SEVEN GRAND! Hah! $7,000 to come look around, throw a handful of things away, not provide an itemized list, lie about a crew being there working, and then disappear. I assume since they took their payment it means they consider their job finished. They. Did. Literally. Almost. Nothing. I am fuming! We own a LOT of properties and I will NEVER use this company again.

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  Response from the owner

  Thank you for sharing your feedback. This Contents Project is currently still in progress. Unfortunately there are several areas you highlighted that are of concern, or greatly misinterpreted. We would be happy to provide clarification regarding this matter, 607-722-2262. Our customer satisfaction is extremely important to us, and apologize for any miscommunication that has left you with the feelings you have. Again we would like to make it right, please feel free to contact us.

• D

  Daniel Martin

  1.0

  I called SERVPRO Binghamton in April of 2019 to have them remove water-damaged insulation from the underside of my rental property. On 7/19/19, my contractor discovered that the workers had not finished the job. The back 3rd of the underside was filled with water-logged insulation. They did not even remove the neoprene covering, which trapped the insulation for months, leading to mold and further water damage. When I called the job supervisor, Jason, he told me to pound salt and that there was no way they were coming back to complete the job. I proceeded to call the office and ask for a manager, who responded promptly and scheduled a new work crew to finish the job. I appreciate that the franchise is making efforts toward restitution. However, Jason is a loud mouthed, arrogant individual who does not reflect well on your company or it’s services, which are clearly suspect to begin with. The level of contempt that I was spoken to with was breathtaking, particularly when he refused to even acknowledge the possibility he could have committed an error. My contractor took video of the water pouring out of the insulation bay, but Jason decided to risk your company’s name and reputation over his wounded pride and the possibility he screwed up. Moreover, according to the crew that came out to fix his incompetence, he was apparently scared off by a possum. What damage mitigation worker worth their salt doesn't finish the job and lies to a paying customer over a marsupial? If anyone is considering contacting ServPro for damage mitigation services, make sure you don’t have Jason to manage the job. If you feel like having someone do 2/3s of a job, lie about it to your face, insult your intelligence and refuse to fix his mistakes, ask for Jason directly.

• J

  JhanJan Marie

  2.0

  They would not come at night which is when I needed them. My bathroom leaked so much water from a cracked seal in the toilet handle, that the subfloor of my bathroom, which is a solid ceramic tile crashed through and to my ceiling and onto the kitchen floor. Because there was so much water and ceiling debris that crashed through, it ended up in my basement as welI and poured into my furnace, ruining that too.. that didn't happen until the next day,, it took me so long to clean up on my own. I really needed someone there to clean the debris and the water because there was so much I had 3 pets and my husband is in hospital recovering from COVID 19. They had no one available at night To come to clean up the water even though it was recommended from my insurance company that I call them. I had to clean up the water myself, cleaned up most of the debris. They seemed eager to do estimates on the repair of my home, since they knew the insurance company was going to pay, but not willing to come at night to clean up the mess and the copious amounts of water on 3 floors of my home. I ended up using my own wet dry vac, my own fans, and even took my carpet cleaner to the floors and ruined carpet to suck out the water. ServePro used to be a part of ServiceMaster. I worked as a manager of Merry Maids franchise in Maryland. This lack of appreciation for the severity of the situation was lack luster at best. The young man they sent the next day was pleasant and engaging in conversation, however, the lack of emergency response the night before, and me having to do the work to clean up, in my opinion makes the whole experience not a positive one. The damage to my home was worsened because they refused to come that evening. Every single contractor I have now, all have told my insurance adjuster, that if the water was cleaned up quickly the damage would have been less. My insurance company will not pay for all that needs to be done, so for me. I only gave 2 stars because of how pleasant the young man they sent the next day was.

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  Response from the owner

  We are extremely sorry to hear about this, and even more sorry to disappoint a customer. We want to ensure that such mistakes with communication and understanding our process don't happen in the future. Please feel free to reach out to us to further discuss, 607-722-2262. Your feedback makes us better.

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