Red River Roofing & Construction, Inc.
Walnut, Broken Arrow, OK

Red River Roofing & Construction, Inc. Reviews

4.3 stars based on 12 reviews

Featured Comments:

• R

  Robert D In Tulsa

  3.0

  Soffit Vent Installation Everything changed as soon as I signed a contract with Red River Roofing: They failed to initiate any communication with me regarding my installation date. They called from an unrecognizable phone number (when I couldn't answer the phone at work) &left a voice-mail ON THE INSTALLATION DATE that they were at my house and beginning work; again, they ceased initiating ALL communication when I signed the contract. I called the phone number when I had a chance to break away from my work only to hear that they were 5 minutes away from completion IF I would like to come see the work; I couldn't leave the assigned work area in a company vehicle on company time without getting into trouble. They failed to communicate all of the details of the installation; "well, that's just they way that we have always done it" (when confronted). They failed to clean up all of the hardware dropped into the grass during the installation. Lawn mowers pick those things up and send them through neighbors windows; UGLY. The product...looks really nice. How well does it work? Way too early to know right now but I will definitely update this review as the numbers come in. So, three star...for now. Needless to say that this is one company that definitely doesn't have very many, if any, of the 1940's values, standards, ethics, etc...that your grandparent's talked about. Don't forget to hit the THUMBS UP button if you found my review helpful.

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  Response from the owner

  Hi Robert, thank you for taking the time to review your experience with us. It is our normal procedure to schedule a date and time with you to confirm before we begin any work. There was a miscommunication internally between our scheduling staff and our installation team. Eloy, our technician did make an effort to contact you on the way to your location from his work cell phone, which is the unfamiliar phone number you mentioned. Unfortunately, he was unaware that you had not been contacted previously. The management team is aware of your concerns of the unsatisfactory clean up and communication and has addressed the issue internally with the installation team and our scheduling staff. We appreciate your feedback as it helps to make us aware of where we can improve.

• K

  Kevin Tulipana

  5.0

  RRR came out for a roof inspection at my request in order to update my ventilation. The roof was in pretty bad shape and really needed to be completely replaced. Mark came out and by no means tried to sell a roof replacement, but after investigating the options and long term investment I decided to proceed with a full roof replacement. Andrew and his team did a fantastic job and the home really looks new - plus we finally have adequate ventilation. I highly recommend.

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  Response from the owner

  Thank you for your great review! We're so happy to hear about your experience with Mark, Andrew, and the rest of our crew. Thank you for sharing and we appreciate your business.

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  Darren Sides

  5.0

  Red River was very professional and focused on addressing our issues with a flat roof leak. They came out, assessed the problem, identified and fixed the leak in one service call. I would recommend them to anyone going forward. Thanks!

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