R.P. Lumber
Moreland, Bethalto, IL

R.P. Lumber Reviews

4.5 stars based on 16 reviews

Featured Comments:

• M

  Makenzie Lievers

  2.0

  Highly disappointed. Ordered canning jars from the website and had them shipped to the Bethalto store. Confirmation email stated I would receive an EMAIL when my products arrived up to 7 days later. Email also stated estimated arrival to store date as April 23rd. Today (April 28th) emailed the sales email listed on the site since I still haven’t received any notice that the jars had arrived to the store. Got an email back stating they had called me to tell me the jars had arrived, LAST THURSDAY (April 22nd). Really? I looked at my missed calls (some of us have jobs where we can’t answer our phones at work) and I noticed a 377 number. Okay, you called (assuming the 377 number was you) but didn’t leave a voicemail? Is there a reason behind that? I don’t call back missed unknown numbers, so had I not emailed sales today, I wouldn’t have ever known my jars were available to pick up. If you don’t enjoy knowing when you can pick up your items then this is the online shopping experience you crave!!! If you do enjoy actually getting your products and receiving them within a timely manner. Go to Ace. They’re kinder and more customer service focused!

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  Response from the owner

  Thank you for sharing this feedback, Makenzie. You are correct; an associated did call you but got interrupted before he could leave a voice mail and failed to follow up with you a 2nd time. In this instance, we did not deliver on our "Best Service. Best Value." promise, and we do apologize. We are human, we make mistakes, and hope you'll give us another chance. Please let us know how we can make this right, as we are confident this experience is not typical of the service we usually provide our customers.

• J

  John Yarborough

  5.0

  I was surprised at the prices. I always assumed they would be a lot more expensive to the DIY crowd but it was reasonable. Great service too!

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  Response from the owner

  John, thank you for the great review! We are so happy to hear you were able to find all the items you needed and at great prices too! We look forward to working with you on your next project!

• G

  Glenn Pruett

  1.0

  Don't bother calling to see if they have something. I called and they told me they had an item and went there and they didn't have it.

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  Response from the owner

  Glenn, thank you for taking the time to leave us a review. We are so disappointed to hear that you were told one thing and when you arrived, were told they no longer had that item. Customer service is of the utmost importance to us and we would appreciate it if you would reach out to us at [email protected]. We would like to discuss with you more about your experience and how we can ensure that your next visit is the best one yet.