Pro Services LLC
Industry, Frederick, MD

Pro Services LLC Reviews

4 stars based on 25 reviews

Featured Comments:

• L

  Leah Wright

  1.0

  I'm not normally someone who writes reviews but the experience I had with this company was really beyond awful. First of all communication with this company is horrible. They rarely show up when they say they will and expect you to be available at any time, randomly. And if your not then your being difficult. The quality of work done in my home was really horrible. When I brought up my concerns I was given the run around. I had water damage in my house and repeatedly told the office part of the sub flooring was water damaged and soft and they repeatedly told me it was fine. They ONLY took my concerns seriously when I started asking about my legal options. They also damaged several pieces of furniture in my home some that I had just finished paying off 😭. In the end they came back several times to Finnish fixing things they could have done properly the first time. This project took almost 1 year to complete and I am still finding things in my home unfinished or not done properly. Save yourself the heartache

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  Response from the owner

  Mrs. Wright, while we welcome all feedback, we are sorry to see you leave us such a poor review misinterpreting the facts after the work was completed to your satisfaction. Your project was received from your insurance carrier as a repair with no water mitigation needed. After inspecting the home, your structure was found to be wet, with no mitigation completed and no source of water repaired or even found. We worked with your insurance to have mitigation authorized, and did not receive authorization until almost a month later. After mitigation was completed, you requested for no repair work to be done inside the home until the source was discovered. The source was determined to be the roof, even after your insurance inspected and claimed there was no damage. Your insurance did not want to cover and we had to perform several water tests, inspections and create reports to prove the source of damage. We were able to prove the damage and get your insurance to cover the roof repair in your home. Estimates had to be made and approved and insurance had to release payments before repairs, both interior and exterior could take place. The back and forth between all the parties involved took some time and you were made aware of this process not just by us, but by a third-party administrator which is in charge of quality control. The roof alone, took about a month to get your insurance to approve it, and they took about another month to release payment. Unfortunately, unless you were willing to pay out of pocket, the approval process had to happen and it’s completely out of our control. Also, you chose a special-order floor that took 3 months to arrive, and you were aware of this. We offered different options and you chose to wait. While there were minor items to repair towards the end of the project. We assured you that after the flooring was installed, we would repair all. After two walk-throughs with you and two different punch lists, we went above and beyond to repair and replace anything that was not completed to par, not because of any “legal threats” but because it’s part of our company’s warranty and we proudly stand by our work. The only furniture piece that was damaged, was a bed frame, we fully repaired. Even with all the delays, the entire project took eight months from the time we received the assignment from your insurance until the last day at the property. All work requested and brought to our attention was completed to your satisfaction per the signed “Certificate of Satisfaction” on 3/29/22. I would ask you to upload pictures of the work that was actually completed, as the pictures you’ve posted are a false representation of what your home currently looks like. If there’s any additional items you are finding, you are welcome to call our office, your property is still under warranty and we are more than willing to continue to stand by our work.

• H

  Heather Craven

  1.0

  It's almost 2 weeks after our project "completed" and I am still livid. Quality of Work: poor - Grout is crumbling from just people walking on the floor - My partner and I spent 2 hours repairing and reattaching the air ducts in/under the floor. One of the ducts was completely unattached and spewing heated air outside. Sadly, I forgot to take a photo. - I had to scrape paint off the counters - There is paint on the new tile (I wish I could embed the photos in the review) - ever heard of painters tape? Also, I complained about this 2x before, but they still couldn't be bothered to look around on their own to see what needed removing - Paint splatters on tile and on my hardwood floors!!!! They may be old floors, but that is not how you treat someone's property. - They raised the height of the floor, and after I complained about the 1/2 inch difference between the tile and hardwood, they added these "transitions" that are even higher! What am I supposed to do when someone trips over one of these and injures themselves? - Also, if you notice in that pic of the transition, it's damaged, with a rather sharp bit sticking out. They slapped some wood filler (maybe?) on it and assumed I am incapable of seeing - Super sloppy painting of cabinet doors. When I complained, Mr. Project Manager shrugged and said they were old. Um... the cabinets are old, but the doors and door faces, we bought and I painted just three years ago. When I did it, they looked professional, with no dirt or paint drips or missed spots. When they did it... well, the picture speaks for itself. Also, just because the cabinets are old, that does not give you leave to treat them or me in this manner - We painted our walls with really nice, really expensive paint that could withstand scrubbing. They did not. The cheap garbage paint they used damages with just a damp paper towel. - More safety concerns: nails sticking out in the cabinets - Someone took or tossed the counterweight to my faucet, presumably because they couldn't figure out what it was and couldn't be bothered to ask. Now, my faucet does not snap back up like it's supposed to - There are other instances of sloppy work, that are difficult to articulate and/or I do not have photographic evidence of Communication: poor Management: poor - The project dragged on far longer than it should have, even after they were asked to give a timeline. They never gave any reasons for the delays, and never felt the need to update us. The only time we got any information from them was when we called. - The very first day our project started, we were supposed to meet with a project manager to hand over keys. Instead, two workers showed up, barely said a word, removed the cabinets and left, and I had to call to find out when someone would set up the lock-box. - They would routinely say something like, "There's a crew at your property now," when there was only 1 or 2 people there and as if that made up for the massive delays - Toward the end of the project, they told me several times that a manager would come out to look over the property, and I made myself available several days in a row for them to not show up, not call, and not bother to reschedule until I called, furious at having been lied to - I was expected to look over the work and determine what else needed to be done. I do not feel I should have had to act as manager.

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  Response from the owner

  Thank you for your remarks. We understand your frustration and apologize for any inconvenience caused, however, we wish you would have contacted our office upon finding the issues mentioned in your review. Pro Services stand by its work and we would have had no problem sending someone out to clean or repair items that were found unsatisfactory and missed during the final walk through you had with one of our supervisors. As for the floor miscommunication, we apologize you were not included in the decision making, as the main point of contact at the beginning of your claim was your husband and he was made aware and approved all repairs. As a result of your comments, the management team has decided to implement further training and customer service on client communication, expectations, and workmanship. You can be sure we will use your review as an example of where we need to do better and personnel involved have been reassigned or dismissed from forthcoming projects. We are sorry to hear you were not satisfied and apologize for the inconvenience you experienced. We would love to have the opportunity to make it right, as we warrant our workmanship. Feel free to contact us during business hours Monday-Friday 8 AM-5 PM at our main number 877-233-4793.

• R

  RMBmusic TeadyBear

  1.0

  I’m so heart broken on what just happened in my fathers home he’s blind and these guys stole so many things from my father I pray that god handle this situation with him and his crew Lois sarano is very dishonest and full of a bunch of lies how do these people get away with it please people if you get work don’t from these guys make sure you change your locks and take photos of everything you had before they begin to pack to take to there so call warehouse thank god I did in the authorities will be notified also our lawyer. They are please be aware Crooks.

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  Response from the owner

  Mr. TeadyBear, thank you for taking the time to provide your feedback. We take this allegation very seriously. After a thorough investigation, the accusation you've made regarding the stolen items, which was a bag containing two comforters and one pillow was proven to be false. The items in question were documented as being on the premises during both pre and post-inspection pictures. These pictures were provided to your father and his insurance adjuster at the time the claim was made. While we take the care of our customer's personal items with the utmost consideration, we would not have removed any items without written or documented consent. Could it be possible that due to the move the items were relocated by someone from your family or any of the many people who had access to the property? As it happened with other items your father claimed missing and they were later found to be at the property. Your father's entire house was packed out and mitigated by our company and all household items were documented, photographed, packed, signed for, and stored in vaults in one of our warehouses.  We have strict guidelines for documenting all belongings not only for our customer's peace of mind, but also for insurance and legal purposes. We are sorry that after several attempts to resolve this with you and your father, you have taken this public route. We value our customers and stand behind our work, feel free to contact our office directly.

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