Michael & Son Services
Industry, Frederick, MD

Michael & Son Services Reviews

4.4 stars based on 70 reviews

Featured Comments:

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  Catherine Smith

  4.0

  Technician was new, which is great we all start somewhere. The job took 4hours to complete for an inspection & general maintenance on heat pump. This should not take 4 hours. The technician’s tablet died so he was using his phone. His phone died. I had to resign several times. I said you need to get a double ended cord to charge your tablet & phone at the same time in your truck. He mentioned coworkers use portable batteries. I said yes that is a smart idea. I hope he learns from this & makes sure he is prepared in the future with charging cords, box to plug cord into & portable batteries. I did not appreciate being asked to use my WiFi. The company should have a service that works everywhere. Overall the technician was good & said he was new. I appreciate new people because we were all new once at our job. I do hope he learns & had the proper items to keep his phone & tablet charged from here on out. He did the right thing by calling his manger when he needed help with items. I respect this.

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  Response from the owner

  Thank you Catherine for taking the time to leave us feedback! We are happy to hear your technician provided good service and we appreciate your patience with our new technician. We will pass this along for future services to make sure this doesn't happen again. We appreciate you choosing Michael and Son!

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  Sam Keel

  5.0

  Michael and Son is an excellent, trustworthy and highly professional business. Our service technician was excellent. This young man really cares about his work and his customer. Great job all-around. Thank you!

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  Response from the owner

  Thank you Sam for the 5 star review! We are happy to hear your technician was professional and provided great customer service. That is always our goal and we will pass the praise along! We appreciate you choosing Michael and Son and we hope to work with you again!

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  stacey mcnally

  1.0

  Worst experience from a service company ever. I have left multiple messages for a manager callback through customer service. No response. The technician showed up to install heating system with no helper so he left. I lost 2 days of work due to their scheduling. Heating system still not working properly after they have come back to fix the brand new system. The duct cleaners gouged paint and drywall in multiple places which now require repair and painting. They screwed registers in walls where they were never required. My husband has since left multiple messages for jay mora and he will not call back. We used michael and sons a few years ago for new ac and it was great. Save your money and stress and find another company who cares about their customers.

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  Response from the owner

  I am very sorry for your experience. I will be reaching out shortly to help make things right. Thank you,

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