Old Fort Roofing
Industrial, Fort Wayne, IN

Old Fort Roofing Reviews

4.1 stars based on 69 reviews

Featured Comments:

• J

  James Battin

  1.0

  In October 2021, we purchased a home and found we needed a new roof asap due to leaking. Scott was very prompt with giving us a competitive quote, and thankfully we were able to get the roof installed the exact same week we were to have our baby. We were promised gutters within two weeks of roof install. At the time of scheduling, we were told nets would be used to catch all debris and protect our home- and pads would be laid in the yard to help prevent damage from the portable dumpster rolling around. Unfortunately, neither of these things happened and we found damage to nearly all of our window screens, scrap metal and so many nails all over our yard as well as damage to some landscaping and yard. We called to have someone come look at damage and to sweep the property again- which they sent one person out with a magnet. I know she did her best, but we are STILL finding cuts of aluminum and nails all over…and we have a flat tire on our mower. We have a two young children and two dogs- this is not acceptable! Gutters finally came many weeks later, after having damage to our back patio door from all of the rain. After many attempts to contact Scott, he no call- no showed for us on a Saturday. We said we weren’t paying a dime until things were remedied- they turned the invoice in to financing company anyway- so we were forced to start paying. Scott agreed to replaced our screens- we asked it be done by spring. We were told no problem. Here we are nearly 5 months later without screens. Calls are not returned and there has been no response to the supposed “forwarded messages”. We were so impressed by their quick service to get our business- but the lack of communication now is unbelievable! I don’t know how people stay in business like this!

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  Response from the owner

  Unfortunately, not every job can be perfect. We are and have continually been working with James on addressing and correcting the things that went wrong. We are deeply sorry for any inconvenience this has caused James and his family. We are moving forward and doing our absolute best to make everything right.

• M

  Matt Coyne

  1.0

  Installed a new roof on my home when nothing was wrong with it. Developed leak and they came out with a caulk gun for a quick fix. Lasted a bit of time and now it’s is once again leaking. Have made multiple calls and sent an email. No response. Wall and ceiling keeps getting worse. Also was told by another roofer who I had install vents on the home that vents on peak of house weren’t working due to shingles not getting cut back far enough. Frustrating to do preventive maintenance on a home only to induce issues.

• C

  Checkered Past

  5.0

  Old Fort replaced our roof 3 weeks ago, and the house looks awesome now! Scott came out for the initial consultation. For those who wonder why they don't climb the roof to take measurements, it is because they use satellite imagery to take the measurements in order to make an estimate. They use top quality materials, and the job estimate included reroofing the storage shed out back, one thing that the competition would not include in the job. So now my shed matches the house ... excellent!! The job also included taking out the box vents and installing a ridge vent system, something I think looks a little better. Scott was up front with telling us everything to expect when the job gets underway. The crew showed up on time and was ready to go. Scott even called before the job started to make sure we were ready as well (make sure our cars were parked elsewhere for the day, etc.) They didn't mess around; they clearly knew what they were doing. Roof replacement is a messy job! After the job, they picked up all the trash, and took two passes with a roller magnet to get as many loose nails as possible. After the crew left, an inspector went up on the roof to check things out. There were a couple minor issues that they repaired on the spot. The next day, another person came out to do a third sweep with a magnet to see if more nails could be retrieved. Overall, they did a truly excellent job at what I considered to be a fair price. Definitely check out Old Fort Roofing!

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