Lifetime Roofing & Renovation
Industrial, St Louis, MO

Lifetime Roofing & Renovation Reviews

4.9 stars based on 140 reviews

Featured Comments:

• c

  cliff minter

  5.0

  Shawn at Lifetime is easy to work with and very professional. The communication before, during, and after the work was very clear. We had to work with my insurance company, and everything went flawlessly. The final price and the time frame for the job closely matched the initial estimates. The roof also appears to be a quality job. I would recommend Lifetime and would use them again in the future.

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  Response from the owner

  Thanks Cliff for the kind review!

• K

  Karen Crow

  5.0

  Lifetime Roofing and Renovation provided all requirements for repairs from an insurance claim. The project was expertly completed in only a couple days! Shawn was very accommodating and satisfied those requirements. I am so pleased with the work and highly recommend their services.

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  Response from the owner

  Thanks Karen for the very kind words. It was our pleasure working with you and we greatly appreciate you.

• M

  Matthew Flach

  1.0

  Our building needed a new rubber roof as the previous one had run it's course. I contacted 3 different roofers and decided on Lifetime as they were responsive and willing to get started right away. As it turns out this was a huge mistake. During the installation of the new roof the workers filled our dumpster with their trash, detached our gutters and did not reattach them, and left garbage on the roof. All of these are minor things given what was to come. The work was so poorly done that we had to have Lifetime come out and fix multiple errors and installation mistakes. The photos below show the new roof condition after their 3rd visit to fix these mistakes. We did withhold a portion of their balance due to try and get these fixed, eventually just paying Lifetime to be rid of them. We did have a leaking spot that they worked on and said they fixed as best they could. But as of today we have a leak in that same spot, as well as two new leaks in different parts of our roof. If I could attach videos I would do that as well. So after paying $40k to have our roof fixed we are back to square one. Leaks in at least 3 spots and no faith that contacting Lifetime will accomplish anything. It seems like our project was too much for their team (a flat, rubber roof approximately 2500sf) or they are completely incompetent. The lackadaisical approach to the repairs was extremely frustrating for both us as well as Lifetime. We had no interest in dragging this thing out for months. All we wanted was to have the job completed correctly. In the end, Scott called and asked about the last check. So we mailed it to them simply to be done with this company. We now move on to find another company to fix their mistakes. If you have the option I would recommend going with someone else for your job.

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  Response from the owner

  Hello Matthew, we take comments like yours seriously and we would love to rectify this situation. We have made many attempts to contact you via phone and email with out any success. If you remember, we went over and beyond to help you with this leak even though we had determined the leak was coming from the HVAC unit. Even still, in good faith, we spent more money and time to provide extensive flashing around the unit. After that, I have reached out to you many times. Since you have not responded, we naturally believed your situation was resolved. Please contact us so we can deliver quality service to you.

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