Lane County Glass Inc
6th, Eugene, OR

Lane County Glass Inc Reviews

4 stars based on 32 reviews

Featured Comments:

• E

  Erika Krieg

  5.0

  They cut me a replacement piece of glass for my door in 5 min, it only cost $7. They were very friendly!!! I would recommend Lane County Glass to anyone looking for top notch service 😁

• M

  Meg Webb

  4.0

  Took a cabinet door in to have the glass replaced. Called ahead and was given friendly service over the phone as well as accurate pricing. When I took my cabinet door frame in and was told it would be 3-4 days to complete, no worries at all. Was surprised to hear from them less than 24 hours that my project was complete and ready to be picked up. What a great turnaround! I would have given a 5 star, but the silicone used to seal my glass in place was not cleaned up very well and there were little pieces of it that had to be removed to make the door look nice in our kitchen. Overall though, friendly, fast and affordable place. Thanks for your help, Lane County Glass.

• S

  Sue Meyers

  1.0

  I contacted this company to replace a panel in a sliding glass patio door. The first thing they said to me was "there was a $25 fee to have a technician come to look at my door". I agreed, because I was likely to proceed with the replacement, and the $25 fee was to be credited. As it turns out, the technician who came to have a look (pleasant and professional) wouldn't / couldn't give me any info on the cost, and said that would be handled via the office. I received a quote (expensive) but decided to go ahead and paid in full, in advance using my credit card. THEN, I was advised there was a complication with the glass, and the cost quoted was increased - about 33% more. Getting all this info and having to make multiple calls and respond to missed voicemails and emails was a colossal pain! Then, the technician came to my house a second time - I'm busy, and this was an imposition at best. I decided NOT to proceed with the extremely costly replacement, and then had to make YET ANOTHER CALL TO PROVIDE MY CREDIT CARD NUMBER for crediting. Honestly, I spinned my wheels with this company waaaay more than I was comfortable with, and they refused to credit the $25 fee. Please - will never do business with these people again - exhausting process... They definitely seem more interested in taking your money than anything else.

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