Heartland Roofing & Construction, Inc.
Chase, New Braunfels, TX

Heartland Roofing & Construction, Inc. Reviews

4.9 stars based on 157 reviews

Featured Comments:

• M

  Mary Liebermann

  5.0

  This is a very professional organization. From the time we met with Chris we knew this was the company we'd select to replace our roof. He answered all of our questions, was very responsive, and had a terrific crew. Jeremy, the crew lead, was the best - always on time, stayed in touch, followed up on a couple of items we had questions about and made sure his hard-working crew did a great clean up job. And Melissa in the office always responded quickly to our calls. We highly recommend Heartland Roofing!!

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  Response from the owner

  Mary thank you so much for the wonderful review! Chris

• S

  Sal Sanchez

  5.0

  Update as of 3/8/22: Rarely have I experienced the level of customer service that the team at Heartland Roofing has provided. Immediately after I posted those pics of nails I found, Chris responded and had his team come out to go through and pick them up. In addition, there have been other small, minor fixes that we've needed (associated with the gutters), and Chris, Jeremy & team have been incredibly responsive to ensure we're 100% satisfied. They're personable, professional, and go above and beyond to make sure we're happy with the work they've done. They do what they say they're going to do, and do it with a genuine handshake and a smile. And that means everything. Thanks Chris, thanks Jeremy and Heartland team! -sal Pros: clear, straightforward contract and sales process. Roof looks great, was completed in 2 days, crew worked fast, foreman was onsite often enough to answer questions. Cons: disappointed in clean up, both on the actual roof and the yard. I’ve only scoured a small part of the backyard and have found what you see in the pics. Larger portion is what I’ve found so far in backyard, smaller portion of nails & debris I found on the completed roof. I understand the difficulty in finding every single nail in the yard. But what I’ve found so far (haven’t checked sides or front yard) seems excessive. Trying my best to remain objective, because Chris, Jeremy, and the office staff have been friendly and responsive. But the safety of my family has been somewhat compromised because my kids love being barefoot out in the yard. Now they can’t, because the risk of stepping on a nail has increased significantly. We’ll do our best to pick up every wayward nail. I’ve since gone to the hardware store to buy a magnet on wheels. But with the number of nails we’re finding, it seems like there’s no way we’ll find every single one given the leaves and layout of our yard. I wish it weren’t the case, but I needed to provide this feedback nonetheless. All that said, we’re blessed to have a new roof. Merry Christmas and Happy New Year!

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  Response from the owner

  Hello Sal, thank you for the feedback, I will be coming back with the crew to do another clean, I can truly relate to the safety of the kiddos and want them safe as well, also want you guys to be 100% happy. I will be reaching out to you today! Chris

• C

  Carson

  5.0

  Heartland roofing was great to works with. Chris made sure we got the best roof for the best price. The installation team was quick and professional. Now I have a great roof that I won’t have to worry about for the rest of my life.

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  Response from the owner

  Carson, thank you for the awesome review, we truly appreciate both your business and review! Chris

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