Freddy and Son Roofing
Forestwood, Manassas, VA

Freddy and Son Roofing Reviews

4.8 stars based on 126 reviews

Featured Comments:

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  Marlene Miceli

  5.0

  Marc and Brian from Freddy & Son went above and beyond to assist with my full roof replacement. They came out to my home multiple times before the actual project was installed to help get my roof approved through insurance. Marc provided me with a detailed folder with all information and materials that would be installed on my roof and explained the process of install from beginning to end. On the day of install the owner Freddy was on site to introduce himself and help with my project. They installed my roof in 1 day which was very impressive and made sure everything was clean and looked the way it did before they came. I have had multiple neighbors come over to let me know what a wonderful job Freddy & Son did. I would recommend them to anyone.

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  Tanya Hawley

  5.0

  This message is delivered to recommend Freddy and Son Roofing for all your roofing needs. I was referred to Freddy and Son by another contractor. The contractor contacted the owner of Freddy and Son on my behalf because of was unsuccessful in receiving reasonable quotes from other companies. I also had difficulty finding a contractor willing to work with my homeowner’s insurance company. Freddy and Son sent Ryan Martinez, Project Manager to my residence and Ryan worked with me and my insurance company and sorted out the specifics to replace my roof. Ryan proceeded with excellence and professionalism and resolved all issues regarding the roof replacement in a timely manner. It’s very important to mention there was no pressure to contract with Freddy and Son. Ryan exhibited care and concern for me to receive the best quality product at a reasonable price. He was very thorough as he explained the whole roofing process to me and the insurance representative on more than one occasion. Since this was such a big job I was overly concerned about the price and any additional costs associated with replacing the roof. Ryan and his team assured me that if any discrepancies should arise between Freddy and Son and the insurance company related to the costs it would be taken care of. As a result, I received full payment for the replacement of my roof as well as the supplemental payment needed for damaged items that were noted during the construction. Freddy and Son provided me the best quality roofing shingles, equipment, and material. I received GAF Asphalt shingles with the 30-year Golden warranty. The underlayment was upgraded, and all pieces of material associated with the roof was newly replaced. In addition, I only paid half price for the plywood that was needed to repair the roof. I’m very pleased with my new roof. The construction crew was timely, professional, respectful and very attentive to my roofing needs and requests. They even corrected extra stuff not in the contract. I would like to publicly thank Ryan, Marc, and Edward as they provided me with “Excellent” customer care. They were very responsive when I called, they always answered. Freddy and Son treated me like family. I even adopted members of this great company. My new roof is so beautiful and I’m very thankful for a job well done. I recommend Freddy and Son for all your roofing needs. I give this contractor FIVE STARS ***** Product, Quality Workmanship, Professionalism, Timely, Courtesy, Excellence and Respect.

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  Response from the owner

  Hey Tanya! We’re so happy to hear you had a great experience at Freddy and Son Roofing. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again for future projects.

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  Tonie Lee

  1.0

  This company did not communicate effectively about a section of the roof (seen below in the pictures). I was told my insurance would cover my entire roof replacement however Freddy and Son Roofing was negligible and failed to report to me that insurance would not cover a section of the roof. I tried multiple times to speak to customer service about this lack of communication and how to proceed in fixing the rest of my roof, including going to the work place and speaking to their supervisor. However, I was met with false sincerity and promises that the company failed to keep and finally silence/lack of response on the companies end after calling and texting them repeatedly to help rectify the situation which would not have been an issue if they had been transparent. Now this section of the roof has completely deteriorated due to their unresponsiveness. I fear that if they do not address this issue this section of the roof will collapse. I hope the customer service representatives and the company owner can take accountability for their lack of communication and inaction so that other customers may not have the same experience I have had with them.

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  Response from the owner

  Hey Tonie, We apologize for the lack of communication. We train our team to make sure we provide accurate and correct information to all of our customers and may have missed this. In order for us to properly address this issue, we need to gather more accurate information. please contact us at this number (571) 719-5145 so we may clarify any issues. We hope to hear from you soon.

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