Franklin Building Supply
Whitley, Fruitland, ID

Franklin Building Supply Reviews

4.1 stars based on 48 reviews

Featured Comments:

• N

  Nick Parry

  1.0

  Called asking for a very specific insulation. Mineral wool(any brand), 2x6 wall, 16" on center, R23. I was told that they could get it, but it would be shipped over from Boise and take less than a week or so. I said "That's great. That will work for me." I never got a call saying it arrived. I called 2 or 3 weeks later(on a Monday) and talked to the insulation guy and he said it was there waiting for me and the other guy was supposed to call me. I arranged to pick it up on Thursday. Drove over on Thursday, waited for 10-15 minutes before I could talk to anyone, then they couldn't find my order number. Lastly, the insulation guy tells me that we don't carry mineral wool in that size. We never have. I said I talked to so and so on the phone on Monday, the gal that led me back in the office says that is so and so. I said "Alright. I guess that's that." And then I walked out.

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  Response from the owner

  Apologies for the miscommunication that seemed to occur, Nick. That is unacceptable on our end, and we are sorry you had a bad experience and hope you give us a chance to gain your business back in the future.

• D

  David Juarez

  5.0

  Friendly people there! I talked to both Eans and they ate extremely nice people and know what they are talking about! I'll be going back there for sure!

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  Response from the owner

  Hey David - We are extremely happy to hear you had a great experience with our team! We are appreciative of you coming in and taking the time to leave us a review. It helps a lot! Hope to see you again soon, David!

• J

  John Davis

  1.0

  New to the area and went to give it a try..just a little lumber. Guy inside was rude and tried to sell himself as some sort of contractor. Went outside because he said they load it for us which is cool but when I went to a group of guys talking they said they were busy but a older gentleman came and helped instead and was polite. The outside was messy and scattered and I had to stop when leaving because a sign said so but no one was there so I left. Going elsewhere next time for sure.

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