Disaster Response of Fruitland, Idaho
Whitley, Fruitland, ID

Disaster Response of Fruitland, Idaho Reviews

4.7 stars based on 54 reviews

Featured Comments:

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  Austin Burton

  5.0

  We needed to have someone look at an area under our sink to make sure there was no potential damage from mold. The technician was on time for the appointment and offered to where booties on his feet upon entry into the house. The tech was very thorough and polite with the job at hand. Everything went great. I would recommend this company to anyone if need be.

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  Response from the owner

  Hi Austin! We're so glad that we met your expectations for quality service!

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  Angela Eileen

  1.0

  This company should be called "When we feel like showing up Disaster Response". A professional company would have given me a timeline and an idea of when they were going to do the work. I called them at 10:40am on a regular business day and they didn't show up until 3pm after a massive water leak. They then stood around taking photos and setting up a few fans and 1 dehumidifier until 5pm. They also put a few styrofoam risers under some furniture and left everything else to rot on the wet floors. When I asked them why they weren't shop vaccing they informed me my husband said he didn't need the help (a lie). When we made it clear we wanted them to remove the standing water, they said the air handler would take care of it (despite the fact that they hadn't moved thousands of dollars in furniture and equipment that was blocking the way (and getting ruined). At 5pm they went home. They are great at administration and smooth talk over the phone but not at actually doing the work. When we discovered they weren't actually going to provide same day service at 4:30, we started removing sopping wet ceiling tiles to allow the air movers and a dehumidier (which they did not provide for the basement). water stains were present on the ceiling, then they informed me the reasons they couldn't do any work was because of the mold. Since we had only seen the water stains at 4:30pm, this didn't make sense at all. The crew leader told us insurance companies don't like to pay for overtime (so much for 24 hour service!) Next day, I told the rep "Ron" that we had removed the furniture, ceiling tiles, and cleaned up the water ourselves and I wanted to delay any actual work by them until we spoke with our insurance rep. He texted that they would give us a bill and come over to remove the fans (rather than leave them in place until the situation was resolved with insurance). If you want stress and further property damage added to an otherwise extremely stressful situation, call Disaster Response of Fruitland.

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  Response from the owner

  Hi Angela- We're genuinely sorry about your property emergency. When you called us, we responded as promised. We are professionals and work to meet and exceed the highest industry standards and governmental regulations when called to respond to a property disaster. You called us for a water emergency, but the scope of the job changed when mold was discovered by your activities. There are very specific protocols that need to be followed when mold is found on a property. Your activity in tearing down ceiling tiles, even while we were onsite, uncovered mold on the subject property. Once that mold had been revealed, we are obligated to follow additional procedures that are intended to protect the occupants and the property. Additionally, there are other regulated protocols dealing with asbestos that need to be followed when a structure was built prior to 1978. We requested a certificate showing the property was asbestos free, but you were not able to produce one. Further, you would not allow us to test for asbestos as we are federally regulated to do. We explained these realities to you, but it was made clear by you that you did not want to proceed as we were professionally prescribing. Given these conflicting circumstances onsite, we felt it best not to proceed with this job. Again, we regret you had a property emergency due to our region's cold weather. We do, however, continue to wish you the best.

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  micheal schiemer

  2.0

  I want to begin this review by saying that it dealing with Ron and his clean up crew was wonderful. Our basement flooded one night, and they were out first thing the next morning to begin the clean up and the drying process. They were quick and efficient, kept us well informed on what was going on. My problem comes in with the accounting side of this company. They took well over a month and a half to get us an invoice for the services. I had the invoice for 14 business days, waiting for us to get paid so I could pay this bill (it is a rather large bill as you would expect to get for these kinds of services), and I get an email and certified letter saying that they are going to put a lien on my property for non payment. Really?!? You take 45 days to get me the bill and then give me 14 business days to pay it?? We are self employed and do a lot of business with big companies, we have never once had a company only give us 14 business days to pay a bill. Let alone threaten to put a lien on us for non payment after that short of a time. Will not be recommending them to any friends or family.

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  Response from the owner

  Hi Mr. Schiemer- We apologize for this frustrating event. A senior member of our management team will be reaching out to you. UPDATE: We want to thank the Schiemer's for allowing us to work through this with them. We take responsibility for our error in process that caused them this aggravation. We have taken the necessary steps to ensure such an error does not happen in the future. We continue to wish the Schiemer's all the best.

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