First Time Inc. Commercial & Residential Property Management & Remodeling
Dixie, Elizabethtown, KY

First Time Inc. Commercial & Residential Property Management & Remodeling Reviews

4.3 stars based on 17 reviews

Featured Comments:

• J

  Jerry Williamson

  1.0

  I hired First Time, Inc. and it will be the last time. Poor communication, Short cuts and Shoddy work. The first red flag was the fact that Ken Brown wanted to charge me for an estimate. I needed 4 rooms painted, vinyl flooring put down and a Kitchen tile backsplash for my counter top. The price for the work seemed fair so I decided to hire Ken and two of his workers to complete the work. First they began by painting which was followed by missed spots and left over paint on surfaces that didn't need to be painted. I had to point out the missed areas to be painted and cleaned up. When they went back with a second coat they did not tape off areas and were sloppy. The tile backsplash in the kitchen was being done by The Owner, Ken and his helper Dave. Dave did nice work compared to Ken. He also had a worker named Shaun that did good repairing mistakes made by Ken. The tile I bought had some glass cuts that needed to be done but Ken did not have a glass cutter so the edges were chipped off and he just filled it in with grout in an attempt to cover it up. There is an area of tile under the counter that is leaning and doesn't have grout at the top. Ken said he did this since the tile didn't fit instead cutting the area to fit. When the vinyl flooring was put in the dining room there was transition strip that Ken used a nail gun to tack down crooked since it broke during installation. There were quarter round pieces that were incomplete. When I brought up any defect to the owner's attention he became argumentative and pushy trying to get out of correcting any issues while making excuses. He would ask, " What's wrong with it?", when there were obvious defects. My wife and I noticed more shoddy work once the work was supposed to be complete. I sent pictures of the chipped tile and missing grout in areas in our kitchen to Ken and arranged for him to come back to fix it. He shows up and has nerve to ask why didn't I tell him about it the day he was there and that he has been doing this for 30 plus years. I explained to him that chipped off glass tile wasn't satisfactory work and he told me my wife and I were being too picky. He was actually upset that he had to come back and fix his own mistakes. He didn't even bring a glass cutter to make correct glass cuts so used other tile instead to make it easier. Lastly, Ken did not do a good job cleaning up after his work everyday and we had to go behind him and do it. He comes off as nice until you realize that first time isn't done correctly the first time at all. Buyer Beware!!

• D

  Dave Anderson

  5.0

  We need more Bruce's in the world! Bruce did a great job taking care of an old property we were trying to sell while out of town. Very responsive, forthright and thorough. They even fixed some things the Lowes team couldn't directly handle and saved us the cost of a replacement countertop. If I ever decide to pickup a rental I will definitely pick these guys up; I had excellent first hand experiences with them.

• A

  Austin McNulty

  5.0

  After Brusce had missed our appointment my pregnant wife and I were pretty upset. That said, the Bruce then wrote us a very kind letter accepting all responsibility and even went so far as to offer a potential client to rent our home to us and whoever we choose to go with as our property manager. He also sent us a gift with the apology which in my opinion completely makes up for him missing the appointment. He seems like a very genuine man and very professional.

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