Elite Roofing & Remodel
WA-9, Snohomish, WA

Elite Roofing & Remodel Reviews

4.2 stars based on 51 reviews

Featured Comments:

• c

  chandler fornia

  1.0

  Worst roofing company ever! Don't waist your time with this company. The quality of work was the wosrt I have ever seen and they had multiple code violations that I had to point out. First, they replaced the metal dryer ducting with flexible ducting in the atic. code violation as the code requirements are that dryer ducting in attics must be smooth metal. They three the old ducting in the insulation and installed flex ducting. huge safety hazard as it could have cause a fire. Second, the never removed the vent filter on the new vent they installed for the dryer and it was completly clogged at the vent on the roof and mositre built up walls causing mold and water damage. Andrew, an employee said the problem was directlgly from the blocked pipe due to the filter not being removed and now the owner is not talking responsibilit's and flat out lying. If you have had a roof installed by elite roof and remodel check you attics and vents!!!!! Also all the tape they used on the vents is failing in less than a year and possibly will cause moisture to build up in you arctic. StIll under warenty and they are refusing to do anythin. even the owner Jesse will not call but only send emails. Never use this company-

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  Response from the owner

  36 days after discovering wet carpet in their daughters bedroom floor, we were contacted by the customer letting us know that they thought they had a roof leak. That was on a Friday, and two of us went out on the following Monday morning when the homeowner could be home. We found no evidence inside the home, in the attic or on the roof of an active roof leak. We did however find a dryer vent on his roof actively exhausting and lint accumulating on the screen which I removed at that time. I then let the customer know that this is all we found. I asked the customer if he was having any issues with his dryer getting his clothes dry, and he said he was not. I let him know that if a dryer duct is blocked, the first thing people notice is there clothes not getting as dry as they usually do , and that it is possible that this could potentially cause some condensation to build up, and the water vapor could escape threw unsealed seams into the wall or attic. Given the fact that we did not find any other issues with the roof, and no signs of moisture in the attic or home, we told the customer that we would like to come back after the next rain at the end of the week and check again for a possible water intrusion. The customer was concerned with mold and moisture in the walls, so we sent our interior guy over to cut open the drywall behind the dryer. He did so, and found no signs of moisture in the wall, and when he removed the duct itself, there was no build up of moisture inside the duct. To Ease the customers mind about any remaining moisture issues, I came out the following day, and installed a fan and heater in the laundry room. At the homeowners request, we sent two employees out to flood test the roof rather than waiting for it to rain. With one guy in the attic and another on the roof flooding this area for 40 minutes with a hose, we still did not find any evidence of a roof leak. At this point we received an email from the home owner with a long list of grievances and a request for us to respond in writing, NOT BY PHONE, in which we did. We let them know at this point, we could not find ANY evidence of a roof leak, or any reason that the homeowner should have found a puddle of water in his daughters closet that has anything to do with our work or the roof at all. We offered to come back again and reinspect the roof, and attic, and inspect the ducting issues they were concerned with calling out “code violations” as well as any roof related flashing issues. We let the customer know, that although we did install new flapper vents on the roof for him for his dryer, and bathroom fans while we installed the roof, we did not at anytime enter the attic, or replace any of customers existing ducting. We simply do our best locate, and connect existing ducts to new flapper vents and make sure they are venting out of the attic. WE let him know that we would be more than happy to go into his attic and inspect each of these and make sure that they are all still positively connected in his attic. We still have not received any kind of reply about when we can come back and do this inspection and address any potential issues. Instead we find this unfavorable review online. After (4) separate trips to the customers home to investigate this issue both inside the home and in the attic, we have seen no active leaks, or signs of disconnected or leaky ducting, but still we are willing to go look again. WE have have sent a few emails, as well as left a few voicemails trying to connect with this customer again. I am not really sure what else we could do at this point to help this customer. We installed the roof back in April of 2021, and responded to them immediately when they brought up any issues in February of this year.

• L

  Lee Huffaker

  5.0

  Holy Cow!!!. Elite roofing did a amazing job on what was my moss covered home. Unbelievable customer service at the office, and the roofers finished my roof in 2 days! Excellent clean up afterwards as well. Nicest looking roof in my neighborhood. Would recommend to anybody who owns a home. Worth every penny.

• C

  Chandler Fornia

  1.0

  BUILDING CODE VIOLATIONS and fire safety concerns due to the roofers not taking off the screen at the dryer vent duct termination point.

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  Response from the owner

  36 days after discovering wet carpet in their daughters bedroom floor, we were contacted by the customer letting us know that they thought they had a roof leak. That was on a Friday, and two of us went out on the following Monday morning when the homeowner could be home. We found no evidence inside the home, in the attic or on the roof of an active roof leak. We did however find a dryer vent on his roof actively exhausting and lint accumulating on the screen which I removed at that time. I then let the customer know that this is all we found. I asked the customer if he was having any issues with his dryer getting his clothes dry, and he said he was not. I let him know that if a dryer duct is blocked, the first thing people notice is there clothes not getting as dry as they usually do , and that it is possible that this could potentially cause some condensation to build up, and the water vapor could escape threw unsealed seams into the wall or attic. Given the fact that we did not find any other issues with the roof, and no signs of moisture in the attic or home, we told the customer that we would like to come back after the next rain at the end of the week and check again for a possible water intrusion. The customer was concerned with mold and moisture in the walls, so we sent our interior guy over to cut open the drywall behind the dryer. He did so, and found no signs of moisture in the wall, and when he removed the duct itself, there was no build up of moisture inside the duct. To Ease the customers mind about any remaining moisture issues, I came out the following day, and installed a fan and heater in the laundry room. At the homeowners request, we sent two employees out to flood test the roof rather than waiting for it to rain. With one guy in the attic and another on the roof flooding this area for 40 minutes with a hose, we still did not find any evidence of a roof leak. At this point we received an email from the home owner with a long list of grievances and a request for us to respond in writing, NOT BY PHONE, in which we did. We let them know at this point, we could not find ANY evidence of a roof leak, or any reason that the homeowner should have found a puddle of water in his daughters closet that has anything to do with our work or the roof at all. We offered to come back again and reinspect the roof, and attic, and inspect the ducting issues they were concerned with calling out “code violations” as well as any roof related flashing issues. We let the customer know, that although we did install new flapper vents on the roof for him for his dryer, and bathroom fans while we installed the roof, we did not at anytime enter the attic, or replace any of customers existing ducting. We simply do our best locate, and connect existing ducts to new flapper vents and make sure they are venting out of the attic. WE let him know that we would be more than happy to go into his attic and inspect each of these and make sure that they are all still positively connected in his attic. We still have not received any kind of reply about when we can come back and do this inspection and address any potential issues. Instead we find this unfavorable review online. After (4) separate trips to the customers home to investigate this issue both inside the home and in the attic, we have seen no active leaks, or signs of disconnected or leaky ducting, but still we are willing to go look again. WE have have sent a few emails, as well as left a few voicemails trying to connect with this customer again. I am not really sure what else we could do at this point to help this customer. We installed the roof back in April of 2021, and responded to them immediately when they brought up any issues in February of this year.

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