Custom Metal Industries
Main, Greenfield, IN

Custom Metal Industries Reviews

4.8 stars based on 28 reviews

Featured Comments:

• J

  Justin Green

  5.0

  The Custom Metal team is top notch! In a post pandemic world of extended lead times, they are consistently 48 hours or less on their turn around times. Great people working here too. Highly recommend!

• B

  Bo Duke

  5.0

  Been getting metal from here for a long time. Every time I’ve been there the girl is the office always greets me with a smile and is very helpful. The guys are the same way smiling and very knowledgeable and helpful. I pass several other places to get metal on my way there. I keep going to Custom Metals Inc. because of their customer service and friendly atmosphere. Do your selves a favor and trust them with all your metal needs. I normally don’t do a lot of reviews but felt the need to express my gratitude and experiences with them.

• j

  jerry bilyeu

  1.0

  If i could give a zero for stars i would. i used to recommend this company to people but not anymore after getting screwed.As a matter of fact go anywhere else Menard's. Lowe's or any other company even if you have to go out of state. They cost me a half days work and they wouldn't take back material that they gave me that I didn't order because it was past their unknown return policy of 10 days. So just stuck with material that was not on order. Make sure before order complete any order that you double and triple check their math and materials on the order and when picking up make sure they count every piece in front of before leaving because if it takes you more than 10 days to use they will not take back or even give you store credit for the products they sell. I don't trust their warranty because of this. If they wont do the right thing and make your order right why would they keep their word on anything.

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  Response from the owner

  Six months ago you ordered and were provided with the material on your invoice at time of shipment in September 2021 (Now March 2022). I can understand your frustration with the situation. Having been in business for 65 years, we must stand by our policies to run an efficient operation. The successful companies you mentioned in your review also have policies to run their businesses. We will continue to do our best to provide a positive experience to our past and future customers. Thank you for your patronage. – The Custom Metal Family

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