Builders FirstSource
North, Rockport, TX

Builders FirstSource Reviews

4.3 stars based on 166 reviews

Featured Comments:

• G

  Glenn Temple

  2.0

  bought lumber went to outside yard waited at the gate for 29 minutes finally called back to the store and asked them if anyone was in the yard i was told they should be after another 10 minutes an employee drove by on a fork lift he looked at my yard copy and told me the lumber was somewhere on the second and third rows i was left to locate and load the lumber

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  Response from the owner

  We apologize that you didn't have a better experience, Glenn. We hope to provide you with better service in the future! Customer service is of the utmost importance to us, we will address this. Thank you.

• d

  donald cooper

  1.0

  The entire process was a nightmare. I called and ordered a 26x68 inch door and paid in advance. I was told those doors are something they keep in stock and had them coming within a week. I called twice to check on the status of my purchase and a ETA. The first time i called to check the lady was so confused and couldnt find my order, she then rememeber another girl was helping her one day and asked her. I placed my order with a lady who was helping out and really didnt know what she was doing. Instead of getting the door i asked for i got a 2 foot 6 inch x 6 feet 8 inch door, i asked for a 26 inch x 68 inch door. The company i work for will cease all business with this establishment immediately and i will be sure to tell everybody i know about the nightmare i had with you guys.

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  Response from the owner

  Hey Donald, we sincerely apologize that you had a negative experience at our location. Our goal is to offer excellent service to our customers, and we are sorry that you did not receive that. We would love for you to reach out with the details to hopefully find a resolution, please email [email protected]. Thanks.

• D

  Dene Wagner

  5.0

  They were about to close and let me ship anyways even had an associate help me locate the product i needed AND recommended the best thing for the lowest price. I really like this place,they have alot of neat tools.

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  Response from the owner

  Hey Dene - Thanks for coming in, and we appreciate the feedback. Our goal is always to provide the best service at the lowest price, and are glad that was reflected in your visit with us!

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