Apex Restoration DKI - Springfield
Jackson, Springfield, TN

Apex Restoration DKI - Springfield Reviews

2.7 stars based on 22 reviews

Featured Comments:

• R

  Renee Belew

  5.0

  After a bad storm in August 2021 we had to file a claim through USAA. A few days later Jorge came for the inspection and answered any question I could think of! After the inspection was approved, we had another meeting with Jorge to iron out details. This company had recently undergone a total staff and crew replacement. Every step of the way Jorge made sure to keep us in the loop. When the incorrect chimney cover came I was called and immediately told the expected delivery day. Which wasn't bad at all, like 2 days. Michelle periodically checked in to make sure we were taken care of. Didn't catch the names of our crew. They were both friendly and did a wonderful job! Came home the 2nd day to find our dog escaped, however, they caught and kept an eye on her. The roof looks amazing!

• C

  Calvin Nurse

  1.0

  Absolutely Horrible! Guy came did estimate a week ago and the insurance company has not received the estimate till now! Does not return calls or emails or text messages then I am supposed to keep calling a representative for assistance and receive nothing. Do not utilize this company not even to build a DOG HOUSE period!!!!!!! Signed VERY ANGRY!!!

• A

  Ashley Rodriguez

  1.0

  We were assigned this company by USAA after our HVAC overflowed in our attic and caused significant water damage throughout a large portion of our home. The first project manager we were assigned agreed to complete some extra work (add our own cost- not covered by our insurance) for some upgrades we had been wanting done. You know, if your house is going to be in a state of chaos, best to just knock everything out at once, right? He agreed to paint our entryway and living room and re-tile our fireplace. He quoted us a great price for the labor (we would provide the supplies), we agreed and the work was started. Sounds good, right? Nope. Turns out he was notorious for promising things at stupidly low prices and not being able to follow through. After the edging was completed on the paint jobs that were agreed to (walls were beige, they were edged grey- pretty noticeable), turns out he was fired. We got a new project manager quickly, he was nice and professional, but could not uphold the deal the other guy made. So there we were with beige walls and grey edges, a stack of tiles that we paid for to be installed around our fireplace, and the work could not be completed. It sucked, but stuff happens, we moved on..... The water damage had ruined two different types of flooring and the entire first floor needed to be replaced, so we opted to upgrade to a high quality laminate and pay the difference. It was beautiful and we were pretty pumped about this silver lining coming from a bad situation. When they completed the job (painting the hall where the damage was and installing the flooring) we came home to inspect the work. There was some dripping paint on the walls, paint dripping from nails that we were told we didn't need to worrying about removing, missing quarter nosing in our kitchen, fairly significant gaps in the flooring in multiple not-so-inconspicuous places throughout, and a mess left for me to clean up. After bringing this up with the project manager, he fixed the paint and added the quarter nosing, but nothing was done about the gaps. We were told "someone would be out to fix it" and that "someone" never came. The entire process took almost seven weeks. Seven weeks were our 8 month old was around exposed plywood floors and the occasional staple because of some confusion between APEX and USAA. Bottom line, I would not recommend this company, and if assigned them through my insurance company I would insist on someone else. The whole process was frustrating, and this company seemed to do little in the way of quality control of their subcontractors or offering a solution when the work doesn't meet standards. The subcontractors used seemed to have little concern for the quality of their work and I seriously doubt they would find the work satisfactory had it been their own home.

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  Response from the owner

  Ashley Blau Rodriguez, Hi, I am Michelle Keller and I am the customer care person for Apex Restoration DKI. I am so very sorry you had a bad experience. The owner is implementing various programs so things like this do not happen. I for one work with each customer throughout their entire job so if questions or concerns arise. It seems to be working beautifully. But I am very sorry I did not get to work with you. If you have any comments or ideas for me, please call me anytime! My number is 931-434-4706. Thank you and Happy New Year! Michelle

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