A&W Roofing
University, Georgetown, TX

A&W Roofing Reviews

4.9 stars based on 141 reviews

Featured Comments:

• C

  Chad Honea

  5.0

  I chose A&W Roofing as our roofer after a 2021 spring storm in our area largely based on reviews and on their focus on being a local, neighborhood-centric roofing company right here in Georgetown. Our roof required replacement to to hail. They were nice and laid back, didn't cold call or try to rush a sale like several other high-pressure prior roofers did. They didn't try to lure me in with illegal deductible reimbursement offers, and I heard nothing of gimmicky "Good/Better/Best" scenarios with no "only available only if you sign now" deals. They just promised a high-quality roof with a reputable local contractor, which is what was was looking for. They offered to work directly with my insurance company on some estimate adjustments, provided code documentation, dealt with an unresponsive adjuster by going up the supervisor chain, and would follow up with RCV payment requirements to assure I was fully paid. Even as I was skeptical in the beginning due to my dealings with other roofers, they offered to void our contract should I choose to do so. In the end, they conducted themselves in a way that made me feel comfortable going with them, feeling less like a leap of faith and more like a partner in putting us whole. Above all, they wanted us to feel confident in our choice of roofing companies. I won't lie...we did have some unfortunate issues with the roofing crew, including rushed work in rain, consequential damages, unprofessionalism, etc., and I presume they were not the "master builders" promised, but rather a subcontracted crew (some competitor's logos and all). But to be honest, I'm pretty sure all roofing crews are like that...you get what shows up (it's in the contract), and in the end it's down to the company that backs it. A&W, as a GAF Master Elite Contractor, was extremely concerned with our satisfaction and worked hard to make everything right. Our underlayment was reinstalled, crew-damaged gutters and drip edge replaced, and a subsequent HVAC visit due to an improperly installed furnace cap was reimbursed. They are very vested in their reputation and worked with an extremely critical me to install a beautiful roof that will last for decades. Our project manager Jo was a stand-up guy who addressed every concern with service in mind, and that's hard to find these days. Several followup on-site visits helped ease the stress of having a new roof installed, and the roof was inspected and walked multiple times to assure everything was done to perfection. Never once was final payment mentioned until they were sure they had fulfilled their end of the deal. While most of the roofs under our HOA all pretty much look the same, our new roof with GAF Timberline HDZ shingles, Z-Ridge shingles, and Cobra ridge vents (we didn't have them before) stands out just enough, as well as being installed on their FeltBuster synthetic underlayment and Storm Guard ice and water shield, to make me feel it was worth the upgrade. All appear to be backed by an outstanding warranty through GAF and by a company that I believe stands behind their work. I do feel confident in our relationship with A&W Roofing and in our excellent GAF roofing products, and I would not hesitate to use them on future projects.

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  Response from the owner

  Wow! Thank you so much for taking the time to write this review, Chad. This is extremely helpful to our team. We appreciate your patience in working through any of the mishaps and are very happy you were happy with the work and service! Our motto, "People over Profit" truly does mean the world to us and I'm so glad it showed. Thank you so much for the opportunity and for this amazing review.

• N

  Natasha Cruz

  5.0

  Overall, A&W was super easy to work with and the workers genuinely wanted to make sure we had a positive experience the entire process. From the beginning of our experience with A&W Roofing, James was super communicative and helpful in navigating our insurance claim process and interpreting what that meant for us for the repairs. After inspecting the roof, he was able to make sure we got the best bang for our buck, which is always exciting! Once we signed on to have our roof repaired, Joe served as a great liaison in the process and helped us get all of our questions answers and made sure we were well-taken care of. He lived in the neighborhood with us, so he often checked in and even after the job was done, was willing to come make sure everything was holding up well. We had a great experience with A&W Roofing and would 100% recommend them for any roof repairs!

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  Response from the owner

  Thank you so much for the feedback, Natasha! We appreciate the opportunity to do business with you.

• R

  Robert Seal

  5.0

  A&W Roofing is easy to work with and they did great work on our high quality roof replacement. James Stockton walked me through the process and helped me understand our roofing system and components. Jo Solis managed our job and ran the crew. Jo is very knowledgeable with every aspect of the process and he was also on the job site for most of the removal and replacement process, very impressive. We needed an expedited schedule window which he met for us and delivered on every level of service. I highly recommend A&W Roofing no need to call anyone else.

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  Response from the owner

  Thank you so much for the feedback, Robert!

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