5 Star Roofing & Home Improvement
Eisenhower, Loveland, CO

5 Star Roofing & Home Improvement Reviews

4.2 stars based on 43 reviews

Featured Comments:

• C

  Cactus Larson

  1.0

  I was an estimator for 5 Star. Under normal circumstances, I would not write a review. However, the decision of the owner to withhold my pay from every project I worked on is forcing me to. The dock in pay only occurred on jobs completed AFTER I quit working for them. Not just a little money either. Excuse after excuse is all I get every time another job is completed. Buyers and potential employees beware.

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  Response from the owner

  Cactus Larson is one of those ex-employees that could never follow directions and never takes blame for his mistakes (as you can see by other reviews that have his name attached. Not only does he violate Google's rules and guidelines, he also violated ours.

• J

  James Schlemer

  1.0

  Had an appt set up for a quote for new siding on my house, an hour and a half before the appt time which I took time off work to make it home for. I got a text from cactus. The estimator, he said he forgot he had an appt for his kid that he needed to be at and asked if another time would work. I told him I would have to check because I had already taken time off work to make this appt. I also asked if there was anyone else I could meet with since I had already taken off work. Never received a response or even another time for my estimate. I was excited to meet with 5 star, as I have never heard anything bad about this company. But after not even showing up or getting back to me about an estimate. I certainly won't be using this company for anything.

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  Response from the owner

  Hi James. I am sorry for the issues with the rescheduling and lack of communication with the estimator. We try hard to work with our customers schedules, and truly apologize for the inconvenience.

• S

  Sally Myhr

  1.0

  Called in mid-May for a door repair. Worker came promptly and said he would get back to us in a week with an estimate. After a week I called to check and was told the employee was not available and call back . I did call back and was told he would be in touch soon. He called while on the road and said if we didn't like the wait, we could contact a different company. He said it in a rude and unprofessional manner. I said I'd wait to hear back and never have.I was never rude or disrespectful...just wanted to be treated honestly and professionally. I will never call this business again.

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