Window World of Tri-Cities
Blountville, Bristol, TN

Window World of Tri-Cities Reviews

4.6 stars based on 202 reviews

Featured Comments:

• R

  RETIREDMCO1199 “Guess who!” Tennessean

  5.0

  Just had all my sunroom windows replaced. Everyone at every level was professional and courteous. Darrin, Jason, Nancy and the installation team thank you so much. Frank Butler Tennesse.

• E

  Emily Darling

  5.0

  My parents recently had Window World replace 37 windows in a 200 year old house. They were impressed with the professionalism exhibited in this job. Lance Shumate was very thorough and informative in every step of the process. The installers were punctual, pleasant to work with, and daily left the job site clean. Our family will be recommending Window World in the future.

  ---

  Response from the owner

  Thank you so much! We are grateful for all our Window World family (customers). Ill be sure that Lance and the installers are also congratulated.

• J

  Janice Hampton

  3.0

  We aren’t happy with the customer service received from Window World. We ordered our windows in early August and they were finally installed the end of January. I was advised I needed to be home that day, which I was. One installer came and installed the 5 windows ordered. There were 31 windows to wrap and I was advised they would be there that week because he had no idea there was more work. I later found that this guy was a contractor, not an employee of Window World. I had not been told I would need to be home those days. Luckily I was, because they needed inside access to the windows on my third floor. (Imagine taking time off from work, etc.) They didn’t have long enough ladders with them (more on the poor attention to the contract later) The following day they had mechanical issues and were 2 hours late, though the crew called to advise of the delay. The third time they were at the house they left due to snow though the job was not complete. I completed a survey and wrote that I would pay in full upon completion of the job. They advised they would be back. I have not been contacted regarding their return. Nearly a week after their last presence, I received a text with a link to pay the remaining balance. I called the office in Blountville to remind them the job was not complete and was advised someone would call me back. Three days later I received a return call and was asked if I was calling to pay my bill. I explained and was put on hold yet again. Another person answered and I went through the entire situation yet again. He said he didn’t read/see the additional work when he scheduled the original installer. So…..does that happen often? Just don’t pay attention to the contract? That’s not good time management - maybe that is why customers are waiting so long. There was no apology which would have gone a long way in acknowledging the inconvenience. Additionally, I am again waiting for a return call to schedule the work left to complete the job. Yea….if you have 5 months to wait on installation (probably due to that time management issue) and several return trips, for which you may, or may not, need to be present for, consider your options. I like to give positive reviews, but so far I can’t.

  ---

  Response from the owner

  Hello Ms. Hampton. I just reviewed your Google review. I will be in touch with you Monday to follow up and make sure you are taken care of. I apologize for the misunderstanding and rest assured we will make sure you’re completed timely. I do know the installer and he does an outstanding job and I know the install manager was working on getting you completed quickly, but the rain has been a hindrance all week You should not have to be at home the whole time. Thank you so much for your patience. I will be in touch Monday. Have a blessed weekend. -Bobby

More reviews (2)