Willamette Valley Restoration
5th, Eugene, OR

Willamette Valley Restoration Reviews

4 stars based on 25 reviews

Featured Comments:

• B

  Brooks McLain

  5.0

  I have worked with Willamette Valley Restoration, both professionally in at a local hotel I managed, as well as personally in my home. I can’t say enough good things about their professionalism, attention to detail, and ethical business practices. They are extremely upfront about the expected scope of work and pricing, and the quality of work they produce is outstanding. Michael is extremely communicative and makes sure his clients are happy. Kerrie makes sure every detail is covered, from scheduling to billing, and was a delight to work with. Joe worked quickly and produced some of the best tile work I’ve seen. I strongly recommend Willamette Valley Restoration for any contracting need you may. They are excellent!

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  Response from the owner

  Brooks - Thank you for the excellent review and recommendation

• M

  Mohawk

  5.0

  Big mess with an overflowing sink. Got it cleaned it up pretty quickly with the shop vac but worried the hardwood floors would suffer. I chose WVR because 1) they were available to come out on a Saturday evening, and 2) they did full-service mitigation AND restoration. By the time they arrived, the boards were beginning to cup on the edges. My second-guessing of filing a claim quickly ceased. Joe and Mirkan worked until midnight, first mapping out the extent of the water creep with moisture meters. Next, they set up vacuum mats, circulation fans, and dehumidifiers. They took meticulous notes with measurements and photos to document the conditions. They recognized that the baseboards were unique in dimension and material and would be very difficult to replace so took extra care when removing them to gain access to the wallboard. Joe took a few minutes to explain what they found and they're game plan to mitigate it. He then explained how they worked with the insurance company to come to an agreement about the services needed and reimbursement. Joe and Mirkan returned Sunday morning to check the equipment and take moisture readings, making notes of the drying progress. They returned Monday morning with a crew to remove floor insulation under the affected area and set up more fans and dehumidifiers. Each morning, Joe and/or Mirkan showed up to take moisture readings and move equipment as conditions improved. Through the whole process, they were prompt, courteous, and professional. I would highly recommend WVR and this crew if you find yourself in a similar predicament. The restoration team has a tough act to follow!

• S

  Shannon Parks

  1.0

  Our experience with this company was miserable. Our problem began in May and the work wasn’t completed until the middle of August. They began the work without any concrete plans, mismeasured, requiring a total change of plans. Mike then told us it was the vendor that were holding up the job and when we called the vendor they said Mike falsely told them we were holding it up cause we kept changing our minds. Problems continued throughout due to poor communication and Mike seldom, if ever, returned our calls. There was negligence multiple times in the way they installed appliances and again- they blamed us or called it a fluke. They cut corners - tried to use old baseboard mounding, substandard particle board and drywall, burned out our heating element by turning the water heater on without filling the tank first. We were charged for things they didn’t do. Joe stepped in multiple times to do damage control and try to make right each time the ball was dropped. One of the most conscientious workers was sadly let go by Mike - likely scapegoated for Mike’s negligence. It was a horrendous experience and it’s still not resolved.

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