Whitlock Roofing
2nd, Albuquerque, NM

Whitlock Roofing Reviews

4.4 stars based on 48 reviews

Featured Comments:

• P

  Paul Osuna

  5.0

  Top notch company from start to finish. Riley wrote me thorough itemized estimation for all of the roof. Whitlock crew came out and did an awesome job on our new roof. I highly recommend Whitlock, Riley, and his crew for any roofing job. The condition of the old roof was not posting!!

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  Response from the owner

  Paul, Thank you for your awesome review and recommendation. We are so glad you enjoyed your experience with Whitlock Roofing! We are sure you will enjoy your new roof for years to come!

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  Emile Gonzales

  5.0

  My home and guest house recently suffered terrible hail damage. My foam roof was devastated, I had interior damage to ceilings, walls and flooring, and my swimming pool cover was ruined. I interviewed several roofing companies and ended up with Whitlock Roofing because their Project Manager, Riley Spill, was clearly offering the best solution. Moreover, he immediately exuded professionalism and competence. He did a core sample of my roof when he inspected it - none of the other roofers bothered. He discovered 4 additional roofs under the foam roof! Because he did this crucial investigation, he was able to make an accurate estimate to the insurance company. All the roofs had to be removed to bring the home back up to current building code. The slope of the roof had to be completely altered for proper drainage. Riley is the most responsive subcontractor I've dealt with in years, and that is saying something because I am a General Contractor. He is a man who does what he says he is going to do. He was absolutely incredible dealing with the insurance company and providing all the evidence they needed to process the claim and subsequent additional claims. He made certain that his crews were on time, made sure they did not damage my home or guest house, made sure my landscaping was not damaged, made sure nothing was stolen, and made sure all work was conducted in a safe manner so that no worker was injured during the project. He was physically at my home during the project every single day with the exception of two days. On those two days, the company owner personally came to my home to fill-in for Riley. Riley coordinated with the HVAC contractor, the Electrical contractor, and the Skylight contractor who were all three necessary to complete the re-roofs. This is an important skill for a Project Manager to keep a project running seamlessly. My home and guest house were left in perfect condition. I HIGHLY recommend Whitlock Roofing.

• V

  Victor Gonzales

  1.0

  The salesperson was very good at selling Whitlock roofing procedures, but the estimate that he gave me was void of any numbers as to what it would cost and what would be done and then he had me sign it and I did. But after reading the contract I noted that there were no figures and that I was on the hook for whatever figures they were going to put in after the 3 days of signing the contract. I went down on the second day with a letter stating that I wanted to cancel the contract lawfully, and Whitlock manager stated he would put in riding on the contract that it is only in effect after the insurance company has made their offer. This insurance offer took weeks and when the insurance finally said that they would cover it I call it locked to state to give me the numbers so that I can get the job done and they said we're not going to take up this contract and hung up on me. Whitlock was very professional in selling but not very professional in dealing with the customer even if they didn't want to take a contract it could have been done in a more civil way than just saying we're not going to do it and hang up on you I did not suggest with lock for anybody they care only about the bottom dollar and not about the customer.

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