White's Fire Smoke & Water Damage Cleaning and Restoration
River, Rochester, MN

White's Fire Smoke & Water Damage Cleaning and Restoration Reviews

4.6 stars based on 140 reviews

Featured Comments:

• M

  Mallory Boucher

  5.0

  We are currently going through a flooded kitchen and water damage through to our downstairs ceiling. Tony has been in charge of the team of guys who have helped us and he has made such a stressful situation so much easier on us. He has been incredibly courteous and has answered many questions and even has helped us after hours. He came to our house within hours of our call due to the flooding and got all of the correct information to our insurance company timely so we were approved to start treatment right away. They were able to come out the following day and prevent any further damage. Umon and Jesse came out to do the treatments and apply all the dryers and they were both super kind, courteous and professional. We’re not quite done with our treatment, but we couldn’t be happier with the service we’ve had with Whites. I hope to never have to, but if we did they’d be the first company we would call without question.

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  Response from the owner

  Thank you so much for the feedback Mallory, I’ve shared with the team and we greatly appreciate it. Thank your for your trust and your business. ~Matt

• D

  Denae Schultz

  5.0

  As homeowners of less than 1 year, we were shocked when our township's sewage system backed into our finished basement on August 7th, 2021. The stormwater overflowed into the town's sewage manholes and caused black water/solid waste to enter our home and at least 14 other family's homes in our neighborhood. La Crosse, Wisconsin took on about 6 in of rain within 1 hour and we watched sewage come up through our basement shower and laundry room drain, like a nightmare. We quickly called 911/fire department. A firefighter stood at the top of our stairs peering down at the 6 inches of poop water and said "I'm sorry this is not an emergency." This happened to the other 14 families as well. The town claims no liability. We were in the basement as it was happening, watching the brown sewage (from the town's main sewage line) quickly seep into our finished basement's carpet, walls, and all of our possessions. 1 hour after the flooding, all local restoration companies were already all booked out 5 to 7 days. This was a hazard that had to be dealt with immediately. We got a hold of White's and they were out to our house within 4 hours and started working around 11p.m. they spent about a week in our basement removing the liquid and solids, ripping out drywall, carpeting, and then finally drying out the studs and sanitizing the surfaces. This situation was by far the most stressful thing we have ever dealt with. White's was there for us when we needed them, and if there were any issues along the way, the owner heard us out and took care of them in a professional and caring manner. If you have a large emergency, I would suggest trying to request an estimate before work begins, however, not all situations can wait more than a couple hours for resolution. Our situation was EXTREMELY involved. I have attached photos of our basement before, during and a few updates. We are very slowly re-finishing the entire basement and have since installed a backflow preventer, so the towns sewage will not back up into our house next time.

• I

  Ivana Ho

  4.0

  I am a first time home owner, and we came back to our house on Christmas Day with water damaged floor in the kitchen from a pipe leak. I didn’t know what to do but found them on Google and took the chance on calling despite being a holiday. They responded fairly quickly and walked me through what to expect. They didn’t think they need to come out that night, as it had already been days, but offered to do so if I insisted. They came the next morning, and I met Kaula Roeun, who was assigned to my case. He is the only one I would work with again from Whites, as he is very responsive and very professional. He would answer or call back soon if I had any questions. He was with me every step of the way. Unfortunately, I could not say the same about his colleagues who helped out on the case. Some of my counters had to be removed, and two new faces came on the last day of the job to work on it. One of them was playing on the phone while the other worked. Despite knowing I have dogs in the kitchen, they left stray nails on the floor that I had to pull out myself after they left. While their previous colleagues placed protective plastic covering to protect my cabinets after they were taken out, these two did not. When I asked them about it, they said it was not necessary, and placed my cabinets directly on the ground of my garage, knowing it is winter and there’s always snow melts from the cars. They said the sloping of the floor in the garage would prevent them from getting wet. Unfortunately they became wet… If you choose to work with Whites, I would only ask to work with Kaula Roeun only. Unfortunately, since it is a busy season, and there were multiple projects he was working on, he was not the one to work on the entirety of the projects, and had to delegate some tasks to his coworkers who did not have nearly the same passion/professionalism for their job.

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