Welte Roofing Inc.
McNeilly, Pittsburgh, PA

Welte Roofing Inc. Reviews

4.1 stars based on 22 reviews

Featured Comments:

• B

  Brian Clynes

  1.0

  05/03/2017 I contacted Welte Roofing about raccoon damage in the corner of a valley in my roof. I specifically asked for an adjuster to come to the house when I was home to give an estimate on the repairs. I was told I would be called back with availability. 05/05/2017 I was called and told that no one would be available during the evenings or weekends when I was available. So, unpreferably, I agreed someone could come even though I wouldn't be there at the time. 05/08/2017 An adjuster had come during the day when I was at work. That late afternoon, I received a call from him (Jeremy), he told me it was a couple hour job and that the rates are $200 for the first hour and $175 after that. I then asked for an estimated total cost and was told around $500. He said that I would get a one day notice when someone would come to do the work. At the time of the call, I said I would call back with a decision as I had other estimates to consider. 05/09/2017 I called Welte Roofing back and agreed to estimated cost and arrangement that I would receive a call when the job could be done. 05/17/2017 I was called and told that someone would be out Thursday or Friday of that week. On the phone, we agreed on Friday bc someone would be home at the time during the day. 05/19/2017 The roofers pulled in the driveway at 744a, they began the job a bit after confirming the damage. They were here approx 3.5 hours, leaving the property a few mins after 1110. During the time they were here the only conversations had regarding the work was to confirm the location of the damage and to provide and extension cord and power. 05/25/2017 I received a non-itemized invoice in the mail for the job, 870$ even. After reviewing the non-itemized invoice, seeing it was well over and near double the estimate, I figured the costs labor and materials at cost (trying to determine how the bill came to 870$): The 3.5 hours ($637.5 labor), the supposed replaced 3 shingles, 6' of decking, 2' of valley, and installed ice guard. Looking over their repairs, the roofers did not replace 2' of valley, what they did was they slid a small piece of flashing (maybe 6") under the damaged piece and caulked it in. It looks highly unprofessional, and the ice guard looks a lot like plain tar paper to me. In addition, there is still an open opportunity for an animal to reopen the damaged area to get in. The retail cost of the amount of material used to my calculations is around $30 but definitely not more than $50 (to a total of $687.5 including their labor). 05/26/2017 I called the company to ask about the discrepancy in cost vs. the work completed. I spoke with Jeremy. I was treated very rudely, was interrupted when expressing my concerns, was mocked, and laughed at until I admittedly slightly lost my cool for a moment. I was also now informed that I was being charged for the travel time (an hour to drive from Castle Shannon to West Mifflin) so the total was 4.5 hours. This is the first I heard anything about travel time (from any contractor let alone this one). Jeremy then asked me if I was unhappy with the amount of money I was charged or work performed, my answer was that I am unhappy with the amount charged for such poor craftsmanship. My response was not comprehensible as he insisted it had to be one or the other, cost or the job I was unhappy with. When I asked for an itemized statement and where the added cost came from, again I was laughed at and told about the cost of a "professional roofing company". I haven't ran into many professional operations that will NOT supply a itemized receipt (just a total cost $870.00, approx %50 higher than the estimated cost) for again I say terrible craftsmanship. I am not opposed to pay for the services performed, however the bill received does not align with the description of labor and rates which were previously agreed upon and supplied in the company's maintenance brochure.

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  Response from the owner

  Thank you for taking the time to share your opinion. We are sorry you are dissatisfied with the workmanship provided to you May 19, 2017. As expressed to you privately by our Superintendent, we would welcome the opportunity to remedy the workmanship issue you have brought to our attention at no cost to you. If you would like to re-visit this offer please feel free to contact our office at any time.

• T

  Tom Murphy

  5.0

  I have had Welte maintain my slate roof for about 38 years. There's a reason for that.

• K

  Kathie Green

  5.0

  I couldn’t wait for the opportunity to write a review for Welte Roofing. They replaced our slate roof. They are such a professional outfit. The crew we had at our house was as good as it gets. Roofing is such hard work and these guys were so good. The roof is beautiful and perfect, Jeremy Smith assured us it would be, and it is. Thank you Welte Roofing this was such a positive experience.

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  Response from the owner

  Thank you for the review and the business! It was a pleasure to work for you guys and the new slate is stunning on your house.

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