WATER SHIELD, LLC
Aiken, Warrenton, VA

WATER SHIELD, LLC Reviews

3.4 stars based on 12 reviews

Featured Comments:

• N

  Nut Megd

  2.0

  I had a full roof replacement due to age. I chose Water Shield as they were a local, smaller business with a good reputation. The materials were decent, their pricing was fair and on par with others, and the craftsmanship I would consider good. There were several elements of the installation that could have been better or that a shortcut was taken. My issue and the reason for the 2 stars was that the follow up service was / is poor. I've had two leaks, one I was able to get on the roof and resolve, the other outstanding and ongoing and that has caused damage to the home - not major, but somewhat costly and time consuming. I've had no less then a dozen documented exchanges including images of the leak and still no resolution. More so, like others have noted, I've had 6 scheduled (yes, confirmed) dates / times for the repair visit to happen and they were a no call / no show. I'm not a fan of posting less then stellar reviews, however, there comes a point when others need to know... now you do!

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  Response from the owner

  Dear valued customer, I am sorry to hear about your experience. We apologies for any inconvenience and or miscommunication. Please, call our office and ask for Crystal and I will personally make sure any issue you have is resolved. Thank you

• K

  Kyle Snyder

  5.0

  Called them for a minor roof issue (a few shingles came loose). They had someone out within two hours and fixed the next morning (before it rained). Great team. Very responsive. Honest upfront pricing. They’ve become my go to for any roofing issues. This was my second time using them and they’re consistent in everything I said.

• J

  Jay

  1.0

  This company is by far the worst company we’ve ever used and if I could give it 0 stars I would. We hired them to replace our siding and that was a huge mistake. They put the vinyl siding on top of old Thermopyl and never replaced it or put tyvek. When asked about this Tony said it was fine. This will most likely cause issues later on and we’ll have to pay to get it done with a reputable, competent company. Worst job ever, don’t know how these people are in business.

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