Wagner Roofing & Construction Solutions
High, Defiance, OH

Wagner Roofing & Construction Solutions Reviews

4.6 stars based on 43 reviews

Featured Comments:

• K

  Kelly Starr

  5.0

  Thank you Wagner Metals Roofing and Remodeling for our beautiful metal roof! We are very satisfied with our investment. Will L. was able to walk us through all of our roofing options and explained everything so that we were able to understand the differences in features. The crew was pretty awesome, efficient and courteous as well. Everything went smoothly. The cleanup afterward was perfect. Couldn't ask for a better roofing experience. Highly recommend!

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  Response from the owner

  Thank you Kelly for the kind words! Will is a valuable member of the WAGNER team and loves his client family.

• R

  Rusty Bias

  5.0

  Wagner Metals just recently completed the installation of a new Metal Roof on our home and we couldn't be more satisfied than we are in regards to how it turned out at the completion of the job. From the start of the process to the end, our Sales Representative, Will Luft, kept my wife and i updated on the process and consistently followed up with us to ensure we were satisfied with the service we were receiving from the Wagner Metals Crew. Even though the entire project took longer than originally quoted to complete, mainly due to Materials issues, it was worth the wait. If you are considering going with metal for your new roof, we recommend Wagner Metals as your Company of choice!!

• R

  Ricardo Zea

  5.0

  Wagner Roofing did an amazing job. They fixed a leak I had in one of my dormers. Will Luft was the sales rep I work with and he was great from the moment he reached out to me after I asked for roof repair company referrals on Nextdoor, until the job was finished. Levi was the first technician that assessed the issue in my roof and he immediately came up with a plan to address the problem. Will and Nate came to the job site and worked on the repairs. Will was also there a couple of times during the day to make sure the workers were on time and had everything they needed. I didn't have any more shingles so Will went to Menards himself and purchased the proper shingles. They did an amazing job and more water leaking into my garage! Things that went well: - Communication. Will responds to texts every time and remains on topic. - Will communicated via Nextdoor for a while initially, that was helpful because I could go back to see our entire conversation. We moved to texting since it was more efficient for Will. Albeit I preferred the chat on Nextdoor, I didn't have a problem with texting. - Emailed quote. - All the legal signing is done electronically. - They provided multiple, high res photos of the project: before and after. - Price was fair. - Will provided easily achievable incentive for referrals. - 25 year warranty on the product via the manufacturer - 5 year warranty on their workmanship. - Everyone I talked to was very polite and respectful. Things to improve: - Communication via email: I prefer communication via email so there's written proof of everything that was said about the project. Plus, unlike texts, emails are easier to reference if there's a need to go back to prior conversations. - It took them longer than I expected to come do the job. Disclaimer: Will was accessible and communicating with me during all that time. I am very pleased with Wagner Roofing and everyone there. They are now my go-to roof professionals. I highly recommend them and will hire them again in a snap.

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  Response from the owner

  Thank you so much Ricardo for the detailed review. I have taken your suggestions and put them on the board for the next manager review and changes will be put in place so we can continue to improve. I'm very happy we were able to do such a great job for you and that you will be contacting us in the future for any exterior needs you may have. Everyone at WAGNER looks forward to working with you again sometime in the future.

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