Wagner Roofing Co
Dixie, Odessa, TX

Wagner Roofing Co Reviews

3.4 stars based on 20 reviews

Featured Comments:

• J

  Juliette Bayless

  1.0

  Terrible service!! This "company" was supposed to start work on a house I was selling on a Saturday. They never showed and there was no phone call. Finally, someone answered the phone TWO DAYS LATER and they explained they had a car accident in one of their company vehicles, so I said I understood and let them have another chance. They promised to get the job done the next day, but.....guess what??? NO WORKERS AGAIN!! AND NO PHONE CALL! Now, I've had to postpone my closing date on this house, which means another month's payment! Nothing but headache and VERY unprofessional!

• D

  DC RQ

  1.0

  DO NOT USE Wagner Roofing Poor excuse for a business No show, not once but twice Does not answer calls in a timely manner Leaves a customer in limbo Flaked on a job and created an inexcusable situation due to his lack of being a professional business owner DO NOT USE Wagner Roofing

• S

  Sarah Spikeston

  1.0

  Brian Wagner was initially really responsive. Came out, examined our emergency roof issue, said he could handle the framing issue in addition to the roofing issue (saving us time getting another company out there), and gave us an official bid on our project. Time sensitive issue as damage was impacting the rest of the house. Delays meant potentially $10,000 in damages. He said no problem, he could handle it. Said he would start quickly on Friday (so we stopped looking for other contractors). He was fairly acting texting us back to communicate. Friday came and went, no response. He ghosted us. Couldn't get a hold of him, wouldn't return calls. My husband, my mother in law, and myself all called the office several times over the course of three weeks trying to get someone, ANYONE from the company to come out and complete the job. The front desk lady sounded bewildered and said she couldn't get a hold of Brian. She said she would contact the owner (James Wagner) of the company. The owner, a relative of Brian supposedly, never returned our call or our Facebook message. Wagner Roofing is trash and extremely unreliable. The owner, as well as Brian Wagner, lack character and ethics. The company/owner won't even own up for their employee/family member and make the situation right. A returned call from either the owner (James Wagner) or Brian Wagner with an apology and a cancellation of the bid/job was never made. Poor form, awful company. Avoid at all costs.

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  Response from the owner

  Sarah, we sincerely apologize for any frustration or inconvenience, and can assure you this is not how we conduct business.

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