VolBuild | Construction and Roofing
Scenic, Pulaski, TN

VolBuild | Construction and Roofing Reviews

3.5 stars based on 4 reviews

Featured Comments:

• W

  Wendy Self

  1.0

  Eric McMillan, owner Nancy McMillan, realtor First Realty, Eric’s wife Dave McMillan, project manager, Eric’s father We signed a contract that THEY offered for a fixed price house, not cost plus, in August 2020. Broke ground in Sept 2020. Soon afterwards the market conditions changed and lumber pricing went up. Instead of coming to us and asking to renegotiate, the McMillans decided to either run us off or “upgrade” us to death and cut every corner possible. They said several times that they had sold our exact house to someone else for $40,000 more. They installed an entire house of single hung windows when the contract said double hung. If I wanted a 6 foot bathtub to fit in a 6 foot tub alcove - $upgrade$! If I didn’t pay it they would “put in a 5 foot tub and put towel bars on the sides to take up the extra room”. They told us in the beginning custom wood cabinets and “cabinets per plan” according to their contract. But suddenly the cabinets in the laundry and pantry weren’t included. When they had to admit they were included it appeared they were going to install particle board prefab cabinets ordered from some place in Georgia. Also now the pantry wasn’t part of the kitchen (really??) and the counters wouldn’t be the spec granite, but Formica. In a $315,000 house. Unless we wanted to $upgrade$. It appeared that they used 2x4’s instead of 2x6’s for 2 exterior walls with water lines. Not enough room for proper insulation and those will surely freeze. It also appeared the water line to the water heater was too small, they used galvanized in the master tub area instead of brass or copper, and unless they fixed it the vanities in the guest bath weren’t vented. They gave us a bill for $1488 for “rock removal” for a rock that didn’t get removed. They poured concrete over it, which was fine, but then don’t hand me a bill in January for removing a rock in Sept that didn’t get removed. I could go on and on. My husband and I found the McMillans to do business with little integrity and honesty. We would have negotiated. I specifically told Nancy we wanted to help with the budget, but they chose to try to make more money in underhanded ways. Like Dave telling me and Nancy to my face that an HVAC upgrade was $300 a ton and 4 days later I received an email from Nancy saying it was $600 a ton. We can not recommend doing business with the McMillans at all. We really wish we could. That was our forever home. But we couldn’t go through with this build due to lots of questions about not only their integrity but the integrity of the home we’d be paying for. Also, that 5 star review from Hunter McMillan with no comments - that’s Eric and Nancy’s child, not a satisfied customer.

• B

  BJ

  5.0

  I would highly recommend this company to anyone that is considering building a house. This is one of the few builders left out there that you can actually trust and know that you are getting your money’s worth. They are very honest and did everything they could to save us money, they spent a lot of extra time finding better deals on the exact brands of certain items that we wanted to use and they saved us a good bit of money by making cost saving recommendations. It was such a pleasant surprise to have a 100% positive experience with a contractor this day and age. The quality of the work was great and at the end of the project there were only a few items on the punch list. They kept a tight schedule on the job and met almost every estimated date they gave us even with all of the rain during the construction. Every time I had a question I knew I could call them and get an answer very quickly and that gave us a lot of extra comfort during the construction process. I will never use another contractor for any project.

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  Response from the owner

  Thanks for the recommendation. Enjoyed the project!

• J

  Jonathan Brown

  3.0

  Volbuild did a custom built home for us. The construction was high quality, and we are very pleased with the results. Throughout the process they were very responsive and cooperative.