Virginia Carolina Buildings
4th, Crewe, VA

Virginia Carolina Buildings Reviews

3.3 stars based on 65 reviews

Featured Comments:

• C

  Chris Peay

  5.0

  They did a great job! Very quick and provided a quality roof. Had a few big rains since the new roof and had zero leaks or problems. Glad I didn’t read these reviews prior to the installation, because some of them seem to be a bit much… Overall: Great product, fast and quality install and a fair price.

• N

  Nita Smallwood

  1.0

  I had no roof leaks prior to installation, due to age of original roof, it was time to install new roof. Company provided great "initial" customer service. Called for estimate, roof was installed within days - on 1/23/2021. From the very next week after a couple days of rain, leaks were spotted. From January to now, the customer service has been unprofessional, and full of excuses that have become lies. I have literally called every week since January, no one will return a call. I would not recommend this company to anyone. Unsatisfactory service.

• R

  R Mc

  1.0

  I've reached out several times to them via email and phone regarding roofing repairs to resolve installation issues. And it seems to be impossible to get a response or to get a straight honest answer. Virginia Carolina Buildings, installed a metal on 12 July 2019, invoice # 2019-V171. From the very first day, there were issues resulting from of an incomplete installation with openings on the corners on the roofs edges being left open. During some very windy days, I noticed loud sounds as if someone were beating on the roof. I looked into the attic and saw daylight. That's when I noticed 2 more problems: 1) there was trash and leaves collecting in the attic. The previous roof had a vent installed. This area was not closed off or screened off and was allowing the debris and possibly insects or rodents to enter. 2) There is plywood warping or pulling away from the roof along the roofs edges. This was never an issue in the past, and since occurred after the metal roof installation. If the roofing contractors had found any bad boards, I would have expected that it would have been brought to my attention. I believe the installation was performed poorly and that the installation contractor took short cuts in order to complete the installation quick. Giving the current history, I am very concerned that there are other problems yet to be seen. I have requested a VA, Carolina Buildings representative do an assessment and provide resolution to the problem. In all fairness, the issue regarding the end caps and trash/debris entering the attic was resolved. The issue regarding the plywood warping has not been resolved. And now I'm seeing other areas along the roof of plywood warps. The plywood is lifted and possibly allowing water to blow in underneath. Again, I've been reaching out to their repair dept., since 10 April 2020. And I contacted their sales office via their website in hopes to find someone that can provide some answers, status, etc. As of 19 Dec 2020 there has not been any company representative to offer any type resolution. I have called and emailed several times. I've only received one phone call with no real information provided other than to say that it wasn’t a warranty issue. How would they know? No one has come out to official assess the problem and provide an official report. I’ve requested a copy of a warranty package and have yet to receive one. The advertise warranty states “LIFETIME”. LIFETIME doesn’t mean anything if a repair can’t be performed less than one year after the roof installation. Furthermore, after several failed attempts to reach someone that can at least take some kind of responsibility, I sought assistance from the Virginia Office of the Attorney General to act as 3rd party mediator. Since this company was ignoring me, maybe they would respond to OAG. They never responded to the OAG either. I should have done the research and read reviews from others customers before selecting this company to install a new roof. I gave them my business in good faith. All I could ever ask is that they take responsibility to ensure good customer service and stand behind their product. I've never experienced any of these type issues prior to this metal roof install. I just wish now that they just refund my money so that I can have someone else repair or redo the roof. I have no trust in Virginia Carolina Buildings. I'm surprised that they are still in business. If a repair can't be completed in less than a year of the install, what makes you think they will honor a LIFETIME WARRANTY years from now.

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