Veenkamp Roofing and Siding
Industrial, Grand Rapids, MI

Veenkamp Roofing and Siding Reviews

5 stars based on 41 reviews

Featured Comments:

• M

  Myra Maness

  5.0

  I couldn’t be more pleased with my experience with Veenkamp. Wade did an excellent job of explaining the quote to me, including process and material details. As a single female homeowner, I felt comfortable in my understanding of the scope of the project without feeling like things had been mansplained to me. And when I had a question about what a different company quoted, he answered my questions right away. As for timing of the project, they got me in on a cancellation within a week of accepting the quote. Tommy was a peach to work with, and helped me feel confident in my color choices. The only negative that I could possibly mention is some minor damage to the lawn- but come on, what does a person expect when they are getting a roof replaced after days of rain and snow? Didn’t phase me a bit, but it might’ve fired me up if I were a Karen. Overall a really pleasant and painless process. I’m extremely happy I chose to go with Veenkamp. Do it. You won’t regret it.

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  Response from the owner

  So glad we could help. Thank you so much for The kind words.

• J

  Jessica Huelga

  5.0

  FINAL UPDATE: Wade and Jody were fantastic. Jody came and met us at our old house to provide us color options and was very professional. They scheduled us very quick to redo the roof however due to an unexpected situation at no fault of Veenkamp, we had to reschedule. Jody made sure to call the end of that week to look at rescheduling. Tommy was fantastic to work with, kept us updated on weather and how things were looking. Aside from large tracks in our grass left by the huge equipment, the roof was done beautifully and the crew that was out was very efficient. They did a great job cleaning up afterwards as well. Wade and Tommy both called me a couple minutes apart from each other to provide me any updates along the way if there was an issue. Would recommend Veenkamp for future business. UPDATE: Wade called two hours following the review. Didn’t have a chance to return his call on Wednesday, so he attempted to reach out again on Friday. After speaking to him, he offered to make an extra stop to provide us a quote. My husband and I have decided to move forward with Veenkamp and will update this review again post service. Called and spoke to Maddie about getting a quote on a new home that we just bought. First off, as somebody who has worked in customer service, the professionalism over the phone was extremely poor. She didn’t sound like she liked her job at all. Made an appointment for 10am… 10am came and went. Called 10 min later, and she said “Oh he is supposed to be there. Let me give him a call”. Okay, well we expected her to touch base with us again to let us know an update. No call. I called and spoke to her again, and she said that he didn’t answer the phone and that she had us down for anywhere between 10-10:30. We hung around until 10:30, still no call and had no one show up. Not to mention that we hauled our baby around to make the trip out to the house because we don’t have possession yet - the people who sold us the house were gracious enough to let us get started on getting quotes. 2 minutes after driving off, I get a phone call from someone from Veenkamp only to be told the person giving the quote would be another 2 minutes late. All in all unprofessional and unreliable service. Would not recommend.

• W

  William Counselman

  5.0

  Wade was quick to respond to a request we made for new chimney flashing. The roofer completed the original request for flashing. He also fixed the secondary chimney that had improperly installed counter flashing from a previous contractor and fixed a roof vent that had been previously damaged. This roof vent would have led to water damage in the family room ceiling. It was a great catch.

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  Response from the owner

  Thank you! Appreciate the kind words.

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