Valentine Roofing
18th, Sammamish, WA

Valentine Roofing Reviews

4.6 stars based on 11 reviews

Featured Comments:

• L

  Linda Ma

  1.0

  If you are looking for a roofing company that does high quality work and is willing to stand by their work, then DO NOT choose Valentine Roofing. Here is my experience with them FYI. I hired Valentine Roofing about a year and half ago to repair leak in the roof area. Upon their recommendation, we ended up increasing the repair area from $1K job to $3K+ to replace the entire horizontal section. I liked them at that time as they were polite and even shared tips about how to care for roof problems, not like others over pitching for roof replacement. Unexpectedly, we noticed a rotten piece of board in the same repaired area this spring. So I notified Valentine. The first guy who came out told me that our warranty expired. Fortunately I saved both photos, estimate and payment which showed that our warranty indeed did not expire. After I emailed these documents, they sent out Check Lyter, their Quality Control Manager to inspect the leak. Before Chuck even started looking at the leak, he started saying:" We do not do repair any more.... We only do roof replacement..." Since he repeated multiple times, I got an impression that he was rather unwilling to handle the warranty repair. As I presented the leaking area to him, Chuck quickly concluded that Valentine is not responsible for the repair as they did not replace this board. I pointed how that this board is directly below the shingle piece that they touched and repaired. In other words, it is possible that there could be a slight bump in the transition area between the old and new roof materials that caused water to accumulate which led to rotten board. Chuck adamantly denied such possibility, and insisted that since Valentine did not replace the board it will not repair under warranty. Then he suggested that we should replace the entire roof. I was stunned. After he left, I emailed him presenting our case and attached supporting photos to demonstrate that this board was within the repair scope and Valentine should be responsible and honor the warranty. Surprisingly, after a day or so, Chuck suddenly agreed to send a repair again to open the leaking roof. I was glad as I thought my photo convinced them with facts. However, after they opened up the roof, Chuck then claimed it was due to condensation issue and Valentine is not going to honor warranty. I was shocked again. The fact is, we can see clearly that this board is indeed in the transition area, and is the ONLY board that is rotten. This proved our hypothesis. If it is due to condensation, why only this board was impacted? Not the one above it that was not replaced either, especially given that we have a rather steep roof? Logically, this does not make any sense. I followed up with another email with photos to their corporate office, yet they insisted on not doing anything for us. Recalling our entire experience, we realized that Valentine Roofing never intended to honor their warranty. Perhaps they do not have the skilled worker that can do quality repair? Or perhaps the strong real estate market in this area allows them to pick on projects that make more profit with less liability risk? Either way, it is irresponsible for them to come up with excuses to deny customer's warranty and over pitch for entire roof replacement instead. If you are looking for a highly skilled roofing company that is willing to take responsibility for their work, then you should consider other companies with a better track record.

• S

  Saundi Crandall

  5.0

  Back in October of 2017 I began communicating with the Sales Rep Danny from Valentine Roofing. I was communicating for 2 neighbors and myself. I received at least 6 estimates for my roof, negotiating, reading reviews and talking to other neighbors. From day 1 Valentine has been extremely responsive. I have not been the easiest customer, I am sure I drove Danny crazy with all my questions! After all was said and done we chose Valentine and signed the contract in early March (I was the one that drug my feet from October....NOT VALENTINE). We went with Valentine for several reasons 1) I value reviews and great customer service 2) I value doing business with a company who is upfront and honest 3) I saw the beautiful work they did on 3 neighbors houses while we were dragging our feet. Once we were assigned a PM, Salvador, I received phone calls and emails thoroughly explaining the scope of the project. Loved Salvador! Monday April 2nd our materials were delivered, the same morning the crew began removing the old roof! They worked until 7pm Monday and were back at it to finish the project Tuesday....YES....my roof was complete in 1 1/2 days and it looks FANTASTIC. This crew was off the charts, their care for my spring flowers, their precautions to cover the entire yard (although quite small) with tarps as to not leave any debit in the yard was outstanding. Clearly Valentine is doing something right....you don't have employees that are so kind, respectful and just overall good people if you are not treating them properly! YES, I would 100% recommend Valentine. I will say, they were not the cheapest estimate, but for a roof I find tremendous value in the company and the project that is being done. I had 1 other bid I was seriously considering and then read reviews on his company...... thank you Valentine for a job well done.

• J

  Julie Christensen

  5.0

  We love our new roof and gutters! We considered 3 other companies and am so glad we chose Valentine. The office staff, the representatives who came to bid, and the entire crew were friendly, professional, and helpful. The office folks were very communicative and kept me well informed about timing the job. The crew who came to do the roof worked hard and did a fabulous job. They were careful to cover the flower beds, laid tarps, and cleaned up after themselves very well. The job was completed fast, and it looks great. We have a very steep roof, and safety is important to me - I noted that they used safety harnesses and appeared to be using caution. On top of everything, the pricing is competitive! I highly recommend Valentine Roofing.

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