Valentine Roofing
Industry, Tukwila, WA

Valentine Roofing Reviews

4.5 stars based on 338 reviews

Featured Comments:

• S

  Sherri L. Woods

  5.0

  Very pleased with the work they did replacing my roof. They were hard workers, did a great job cleaning up every day and when the job was done.Roof was finished in 3 days! Valentine Roofing kept in contact with me and great communication through the entire job.

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  Response from the owner

  We appreciate you taking the time to share your experience Sherri! We think each and every customer should have an incredible experience and are so happy that we could provide you with an excellent one. We hope to have the opportunity to serve your family and friends with the same level of care you've come to expect from our team here at Valentine Roofing!

• K

  Kaitlin Benjamin

  3.0

  Our experience was just so-so. To be fair, the roof looks nice, and as far as we know it was done correctly and completely. Additionally, everyone we talked to was kind and helpful. However, everything else about the experience was a let down. The salesperson was great, but he definitely didn't communicate all of our concerns/questions to the office folks. When we did re-communicate those things again to our PM, she did not communicate it to the on site contractor and a few of our specific requests were overlooked. In general, communication was pretty poor. When an outdoor faucet in the back of our house was accidentally broken, leaving water to spew all over the back yard, it was, admittedly, fixed by the team, but not a single call was made to me about it. It wasn't until I found evidence of the repair and sent photos to the PM asking her about it, that she called and got the story from the contractor and then conveyed it to me. The exhaust vent we requested above our bathroom was not installed and it took us going up on the roof and sending photos to prove its non-existence to get it taken off our invoice. It rained one night during the project (not a surprise- it was forecasted) and we found evidence of water damage/entry in a few places around the house. Would definitely not trust this company with a mid-winter replacement (despite their claims that they can do it year round). The property was pretty messy even after they left- not with nails, just with a ton of little pieces of debris all over our yard and windowsills. And they definitely didn't care whether the plants/property around the house were left intact or not (ladders set on top of bushes and equipment leaned on fences). After all the promises made to us about how much this company cares, I was disappointed with the roofing process. Wouldn't recommend.

• J

  James Henderson

  5.0

  Valentine is an excellent roofing company with a first class installation crew. The person who did the initial estimate was extremely through in his walk around the house, on the roof, and answering questions I had during the process. Communication with the people I worked with during the installation process was excellent. The installation crew were very efficient and the foreman was very knowledgeable and answered all my questions. His estimates of how long each process in replacement of the roof were spot on. The area around the house was cleaned up at the end of each day and the final clean up left the area better than when they started.

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  Response from the owner

  Thank you for your candid account of your experience. Your estimator, Cody, is great wealth of knowledge when it comes to roofing! The site foreman on your project, Francisco is an artful craftsman and has a keen eye for detail especially in the clean up process. We are delighted you enjoyed your experience with us, we aim for top notch service from start to finish with every project!

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