Universal Windows Direct of Ft Wayne
Lima, Fort Wayne, IN

Universal Windows Direct of Ft Wayne Reviews

4.8 stars based on 32 reviews

Featured Comments:

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  Elizabeth Swager

  5.0

  I had to wait a few days to post a review, as I was overly excited and didn’t want to sound too excitedly crazy. I’m so happy with these windows! Mason, was the one to help set up the process. He answered all the questions and was super helpful with suggesting windows that would work better for certain areas. We had 16 windows installed and the team that came out did very thorough and quick work of it. Chris and Bobby were their names, very nice people, very professional. They were very understanding with my crazy dog hanging out around them being nosy. Marc Faylor was very professional and due to the global pandemic or supply chain issues we did have to move our installation date back, but it’s completely understandable and the company communicated these issues very well. These windows are AWESOME. They replaced the Pella windows that came with the house when it was built. The old windows were over 30yrs old and were a nightmare. These new windows open with ease and the screens are beautiful and hardly noticeable. I am so glad I selected this company! They even stated they would place a coil above my bay window in the future. Everything looks fresh and clean. Thank you so much Universal Windows

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  Response from the owner

  Hello Elizabeth! We were so happy to work with you on your window project and we are excited that you love them! Thank you for the 5 star review!

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  Suzanne Johnson

  3.0

  Highly recommend this company. Every one was friendly and professional from the salesperson to the installers. They did a great job installing the windows. I have alot of landscaping and flowers all around my house and nothing was damaged during the install. Marc was great to work with. I had to change my install date a couple times and he always changed it with no problem. I give them a 5 star rating!

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  Response from the owner

  Hi Suzanne! We are thrilled to hear that you had such a great experience with us and we enjoyed working on your project with you! I see that you said you would rate us 5 stars but you actually rated us 3. Is that an error or is there something that we could do to make your experience a 5 star one?

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  crazynexus

  5.0

  Mark and crew from universal windows direct were fantastic to work with. From the initial sales visit and showing us the product, and giving an estimate, to final installation, his entire group were professional, friendly, and wonderful people to work with. We would highly recommend them for anything you need. Install quality was top notch, and the windows are great! For our 13 windows, it only took them 6 hours to remove the old ones and install the new ones once they came in from the factory. Again, would definitely use them again!

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  Response from the owner

  Thank you Kent for your review! We enjoyed working with you on your project!

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