Universal Roofing & Exteriors
84th, Indianapolis, IN

Universal Roofing & Exteriors Reviews

4.6 stars based on 98 reviews

Featured Comments:

• M

  Michael Riley

  1.0

  I had them come out to do windows on the house just two of them. Initially they were very professional and seem to understand what they were doing. When the windows came in they took the old ones out and went to install the new ones. I asked multiple times why the window looks so much smaller or why there was such a big gap on top and on the sides of the window. They told me that was normal installation and that they would fill in the gaps and he wouldn’t even know the difference. Clearly you can tell and we also don’t have a lot of windows for natural light so every inch mattered. After multiple conversations with the person installing the windows who said had 20+ years of experience and then also reaching out to the person ordered the windows they both said that this was normal installation. After that I sent pictures to a couple of friends in construction and my dad and brother who all stated that the windows were the wrong size and that they need to fix it and put new windows in. So I had them remeasure the old windows and then I asked the guy that ordered the windows what the measurements were that he ordered and they were off after that he finally admitted the mistake and re-ordered the windows and put them on a stat order. Once the new windows came in the guy with 20 years experience set out in the truck for most of the installation. I also had my father come out to make sure that they install the windows correctly. He had to make a few suggestions when they were installing them and then they try to explain what they were doing and my dad told them I’ve been doing this for 50+ years so they stopped arguing. I will give them credit for fixing their mistakes. They also installed a piece of the siding in the wrong spot which they came back out to fix. Also one of the weatherstrip on the window was ripped and they came out twice to fix it. I will give them credit for doing the extra work to fix the problems but a lot of the problems or self inflicted by not owning up to the wrong size windows. The fact that they try to install the wrong size windows for over four hours before I told them to order the right windows makes me question their ability to install windows properly or to address if there is any issues with installation

• S

  Sandra Campbell

  5.0

  Universal Roofing was great to work with on our project, which was a complete new roof due to hail damage. The roof is beautiful, and Behory, who was our main contact, gave the project a personal touch, advocated for us with the insurer, and stayed on top of the project throughout. We also appreciated how responsive Beahory was to any questions. If we had to leave a message (which was infrequent as he usually answers his phone), he would call back immediately. We would highly recommend this company.

• J

  Julie Keen

  5.0

  Extremely pleased with the quality of both the materials & workmanship. Beshoy especially provides excellent customer service. At each phase he showed himself to be knowledgeable, professional & an excellent project manager - through choosing materials, tear down & re-roofing, soffit repairs, & gutter installation. The experience & results are amazing! A top quality company requires high quality materials & people; Universal is tops!!!

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  Response from the owner

  Julie, we're so glad to hear that you had a pleasant experience. We'll be sure to let Beshoy know how pleased you are. Thanks for taking the time to leave a review!

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